Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ayana James

Arlington,TX

Summary

Motivated Patient Account Representative offering 7 years of healthcare account receivable functions and customer service experience. Highly effective time management, conflict resolution and communication skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position. Ready to help team achieve company goals.

Overview

7
years of professional experience

Work History

Texas Health Resources-Arlington

Patient Account Representative
08.2018 - Current

Job overview

  • Prepared reports detailing billing actions, flags and other key information.
  • Utilized computer programs to create invoices, letters and other documents.
  • Posted payments and processed refunds.
  • Electronically submitted bills according to compliance guidelines.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.

Puma

Retail Sales Associate
09.2016 - 08.2018

Job overview

  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.


Education

Tarrant County College District
Arlington, TX

Associate of Arts
12.2017

University Overview

  • Dean's List December 2017

Advantage Academy
Grand Prairie, TX

High School Diploma
05.2016

University Overview

  • Honor Roll
  • Completed AP course in Math and History
  • 4.0 GPA
  • Ranked in Top 1% of class | Valedictorian
  • National Honors Society Member

The University of Texas At Arlington
Arlington, TX

Bachelor of Science from Data Science ( Cybersecurity )
01.2025

University Overview

Currently pursuing Bachelor of Science in Data Science with an additional focus with Cybersecurity

Skills

  • File coordination
  • Medical billing
  • Medical terminology
  • HIPAA understanding
  • Microsoft Office-savvy
  • Report generation
  • Records management
  • Data entry
  • Incident Response Management
  • HyperSpace software

Timeline

Patient Account Representative
Texas Health Resources-Arlington
08.2018 - Current
Retail Sales Associate
Puma
09.2016 - 08.2018
Tarrant County College District
Associate of Arts
Advantage Academy
High School Diploma
The University of Texas At Arlington
Bachelor of Science from Data Science ( Cybersecurity )

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Ayana James