Carmen Castro
Yonkers,NY
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
9
9
years of professional experience
Work History
Patient Account Representative
Saint Joseph’s Medical Center
09.2022 - Current
- Appeals and follow-up on all outstanding revenue over 45 days
- Statues unpaid claims and patient accounts
- Medical billing and direct data entry exp, collections, and all aspects of the A/R cycle
- Insurance follow-up, coding, and verification.
Customer Service
Shoprite Supermarket
10.2019 - 08.2022
- Addressing Customer concerns/complaints
- Provide customer service satisfaction
- Day-to-day operational support to floor managers
- Responsible for front end and all money coming in and out of each cashier drawer.
Pharmacy Assistant / Cashier
Jani’s Pharmacy
05.2015 - 12.2018
- Follow NYS Regulation guidelines for pharmacy
- Quality Assurance/ Maintained HIPAA compliances
- Day-to-day operation/ workflows
- Calculate drug dosages and prepare prescription labels for the pharmacy's approval.
Education
BS Health Service Administration & Minor in Human Resources -
Lehman College
Bronx, NYSkills
- Coding
- File Coordination
- Insurance Verification
- Medical Billing
- Payment Processing
- Insurance Billing
- HIPAA Compliance
- Medical Terminology
- HIPAA Understanding
Websites
Languages
Spanish
Native or Bilingual
Timeline
Patient Account Representative
Saint Joseph’s Medical Center
09.2022 - Current
Customer Service
Shoprite Supermarket
10.2019 - 08.2022
Pharmacy Assistant / Cashier
Jani’s Pharmacy
05.2015 - 12.2018
BS Health Service Administration & Minor in Human Resources -
Lehman College
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