Khadirah Taylor
Raleigh,NC
Summary
Dynamic professional with a proven track record at WakeMed Hospital, adept in insurance verification and patient care. Excelled in enhancing billing accuracy and patient service efficiency, demonstrating superior verbal and written communication skills. Renowned for meticulous file coordination and a commitment to optimizing patient experiences.
Overview
4
4
years of professional experience
Work History
Patient Account Representative
WakeMed Hospital
10.2023 - Current
- Corrected issues with billing and insurance
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Collected payments and co-pays from customers using large variety of insurance programs
- Registered and verified patient records before triage with most up-to-date information.
Clinical Call Center Specialists
Oak Street Health LLC
10.2021 - 09.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Scheduled medical appointments and transportation to and from facility
- Identified each patient needs, clarified information, and provided alternatives
- Was direct contact with patients when sending messages to their providers
Reimbursement Specialists
Aerotek/Trialcard
11.2020 - 04.2021
- Prevented delays and claim denials by correcting information prior to submission.
- Processed trail medications request using Cover My Meds
- Contacted patient providers to obtain prior authorizations
- Obtain verification of benefits with insurance comapnies
Education
Certification - Medical Billing And Coding CCS
DeVry University
08-2025
Associate of Arts - Human Services
LaGuardia Community College
Long Island City, NY06-2013
Skills
- File coordination
- Basic medical terminology knowledge
- Verbal and written communication
- HIPAA compliance
- Data entry proficiency
- Payment processing
- Insurance collaboration
- Insurance verification
- Patient care
- Detailed oriented
- Electronics Health Records (EPIC)
- Excellent judgment
Took courses with WakeMed: Crucial Conversations and Speed of Trust
Learned about way to actively listen to other before being so quick to respond. Focused on how to trust others, how to impact better communication and increase better teamwork.
Timeline
Patient Account Representative
WakeMed Hospital
10.2023 - Current
Clinical Call Center Specialists
Oak Street Health LLC
10.2021 - 09.2023
Reimbursement Specialists
Aerotek/Trialcard
11.2020 - 04.2021
Certification - Medical Billing And Coding CCS
DeVry University
Associate of Arts - Human Services
LaGuardia Community College