Tina Carter
Littlerock,AR
Summary
Proven leader in medical records management, adept at HIPAA compliance and enhancing customer service at Arkansas Cardiology. Excelled in digitizing records for improved accessibility, and skillfully managed sensitive patient information. Demonstrated strong communication and organizational skills, contributing to efficient operations and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk/Patient Account Representative Team Lead
Arkansas Cardiology
11.2022 - 10.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Records Clerk
Ideal Staffing Inc.
03.2022 - 11.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
Front Desk Receptionist/Administrative Assistant
Youth Home Inc.
12.2018 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist/Administrative Assistant
Client First Staffing Solutions
06.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Employment lead to permanent position with Youth Home Inc.
Education
Diploma - Medical Assistant
Southeast College of Technology
Kanis Rd. Little Rock AR. 7220502-2003
Skills
- HIPAA Compliance
- Customer Service
- Written and verbal communication
- HIPAA Regulations
- Document Scanning
- File Organization
- Medical terminology understanding
- Medical Records Management
- EMR / EHR
- Supply Ordering
- Medical Software Proficiency
- Insurance Eligibility
Timeline
Medical Records Clerk/Patient Account Representative Team Lead
Arkansas Cardiology
11.2022 - 10.2024
Medical Records Clerk
Ideal Staffing Inc.
03.2022 - 11.2022
Front Desk Receptionist/Administrative Assistant
Youth Home Inc.
12.2018 - 10.2021
Front Desk Receptionist/Administrative Assistant
Client First Staffing Solutions
06.2017 - 12.2018
Diploma - Medical Assistant
Southeast College of Technology
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