WHITNEY WAUGH
Oakland Park,Florida
Summary
Hardworking, supportive, and customer-focused team player who values serving others and creating outstanding customer experiences.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Front Desk/Receptionist
MDNow
04.2024 - Current
- Provide premier patient care, including greeting customers and answering their questions.
- Obtains all the necessary information to offer an appropriate response to product and service inquiries.
- Our job is to earn the trust and loyalty of all patients
- Check-in/out patients with all necessary paperwork
- Accept payment, and provide change when appropriate.
- Handles cash and other forms of tender accurately.
- Medical coding
- Help associates when needed and Assist in other duties as assigned.
- Order supplies and other office necessities
- Keep office organized
Patient Care Coordinator
Broward Health Imperial Point
2023 - 2024
- Provide optimum patient care, including greeting customers and answering questions.
- Collect needed documents to register patients
- Call to make, reschedule, remind and cancel patients as needed
- Call insurance companies or other third-party insurers to verify eligibility
- Patient information extraction from one emr system to another.
- Collect payments and provide change if needed
- Check-in/out patients with all necessary paperwork
- Help Coworkers and Doctors when needed along with other duties as assigned
- Facilitated communication between healthcare providers and patients, enhancing care continuity.
Patient Care Coordinator
Holy Cross Medical Group
01.2022 - 01.2023
- Provide optimum patient care, including greeting customers and answering questions.
- Collect needed documents to register patients
- Call to make, reschedule, remind and cancel patients as needed
- Call insurance companies or other third-party insurers to verify eligibility
- Patient information extraction from one emr system to another.
- Collect payments and provide change if needed
- Check-in/out patients with all necessary paperwork
- Help Coworkers and Doctors when needed along with other duties as assigned
Customer Service Representative / Cashier
Publix
01.2019 - 01.2021
- Provide premier customer service, including greeting customers and answering their questions.
- Obtains all the necessary information to offer an appropriate response to product and service inquiries.
- Exercises judgment/discretion ensuring customers’ total satisfaction during their shopping experience.
- Responds professionally to compliments and complaints from customers.
- Weighs and scans products. Bags products when necessary.
- Accepts payment and provides change when appropriate.
- Handles cash and other forms of tender accurately.
- Adheres to safety procedures to ensure the security and safety of customers within the store.
- Maintains a neat and clean register area. Assists in other duties as assigned.
- Updates functional skills by participating in educational opportunities; reading professional publications; participating in team discussions and maintaining soft skills.
- Enhances the customer experience by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to each interaction and job accomplishment.
Customer Service Representative / Cashier
Big Lots
01.2019 - 01.2021
- Major responsibilities as responded above
Education
Associate of Science - Nursing
Cambridge College of Healthcare
Miami, FL08.2027
Associate of Science - Sociology
Florida Southwestern State College
08.2020
High School Diploma - undefined
Piper High School
01.2019
Bachelor’s Degree - Sociology
Broward College
08.2026
Skills
- Proficiency in Information Technology (advanced computer skills), arithmetic, problem-solving, troubleshooting, multitasking, business writing, presentation, and public speaking
- Proficiency in Excel, Word, Outlook, and other Windows applications
- Familiarity with: electronic equipment, such as cash registers, POS systems, PCs, and ERM systems
- Strong communication, interpersonal, emotional intelligence, conflict and time management, and customer service soft skills
- Medical coding, medical scheduling, insurance verification, medical administration
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Scheduling appointments
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Work prioritization
- Administrative support
- Initiative-taking
- Issue handling
- Office administration
- Skilled in Eclinicals, ExperityMD, Epic
- Meeting scheduling
- Conflict management
- Task delegation
Certification
- Basic life support Trained- 2026-2028
Interests
Volunteer – nursing home (eldercare), feeding the homeless, clothing drive for the indigent
Timeline
Front Desk/Receptionist
MDNow
04.2024 - Current
Patient Care Coordinator
Holy Cross Medical Group
01.2022 - 01.2023
Customer Service Representative / Cashier
Publix
01.2019 - 01.2021
Customer Service Representative / Cashier
Big Lots
01.2019 - 01.2021
High School Diploma - undefined
Piper High School
Patient Care Coordinator
Broward Health Imperial Point
2023 - 2024
Associate of Science - Nursing
Cambridge College of Healthcare
Associate of Science - Sociology
Florida Southwestern State College
Bachelor’s Degree - Sociology
Broward College
QUALIFICATIONS
- Bachelor’s Degree in Sociology
- High School Diploma
- 2019
- SATs
- 2018