Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Whitney Westermeyer

Chapin,SC

Summary

Dynamic sales-driven professional with over ten years of experience in delivering exceptional customer service in fast-paced environments. Proven track record of enhancing brand reputation and fostering customer loyalty through effective communication and relationship-building skills. Expert in identifying client needs and elevating product offerings to drive revenue growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Chick-fil-A
Irmo, SC
06.2022 - Current
  • Serve 45+ guests daily at the front register and drive-thru, displaying hospitality to further Chick-fil-A's values
  • Met high volume of daily demands and challenging schedule
  • Prioritized and completed assigned tasks under minimal supervision and to desired standard
  • Identified process improvements and efficiency enhancement, resulting in time and cost savings for organization
  • Adapted quickly to changing priorities and work demands to maintain a high level of productivity
  • Communicated and problem-solved operational problems on the spot
  • Offered flexible working hours to support fluctuations in operational demand

Team Member

Tractor Supply Co.
Irmo, SC
05.2021 - Current
  • Assisted in inventory management, ensuring stock levels met demand without excess
  • Adhered to safety guidelines while operating machinery or stocking shelves
  • Recover the inventory on shelves for easy access and maintenance of stock levels
  • Resolved or escalated business problems to keep operations moving smoothly
  • Consulted business professionals to offer guidance on best practices and business operations
  • Met high volume of daily demands and challenging schedules
  • Accurately processing cash transactions, counting money, and making changes
  • Greeting customers, answering questions, resolving issues with a positive attitude
  • Built strong knowledge of product line to assist customers in selecting products

Customer Service Representative

Domino’s Pizza
Chapin, SC
09.2018 - 05.2021
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Prepared and cooked a variety of pizza styles, ensuring high standards of quality and consistency
  • Managed kitchen operations during peak hours, maintaining efficiency and customer satisfaction
  • Monitored inventory and ordered supplies to ensure optimal kitchen performance and cost control
  • Implemented food safety and sanitation protocols to ensure a clean and safe cooking environment
  • Operated and counted the cash register
  • Accurately handled cash, credit card, and debit card payments while maintaining a balanced cash drawer

Education

M.A.T. - Elementary Education

University of South Carolina
Columbia, SC
12.2014

Bachelor of Arts - English

College of Charleston
Charleston, SC
05.2011

Skills

  • Business development
  • Problem solving
  • Product knowledge
  • Flexible schedule
  • Self-motivate
  • PPE Compliance
  • Operational Efficiency and Safety
  • Customer Service
  • Workplace Safety
  • Heavy Lifting
  • Mechanically Inclined
  • Cash handling
  • Teamwork
  • Team building
  • Forklift certified
  • Shrink reduction
  • Merchandise presentation

Certification

• Completed Hunter’s Education with SCDNR, Hold Current Certificate, 1999
• Completed Boater’s Education with SCDNR, Hold Current Certificate, 2000
• 50+ hours driving a motorized boat in SC, has used Garmin navigation technology.
• Venture Scout Crew sailed in the Bahamas, lived on the sailboat, prepared food, and assisted Captain, 2006
• First Aid Certified American Red Cross, 2006
• CPR Certified, American Red Cross, 2006
• Wilderness First Aid Certified, American Red Cross, 2008
• Worked as an canoe Outdoor Guide in the remote wilderness of Boundary Waters Canoe Area and neighboring Quetico Provincial Park, responsible for navigation, meal arrangements, safety of crew, and presenting permits to wildlife law enforcement, Summers of 2009 and 2010
• Planted pine trees on privately owned property for agriculture purposes and conduct controlled burns for wildlife conservation, 2000-present

References

  • Cory Reed, Manager, Tractor Supply Co., 1003 Dutch Fork Rd., Irmo, SC, 29063, (803) 740-2778
  • Megan Russell, Assistant Store Manager, Tractor Supply Co., 1003 Dutch Fork Rd., Irmo, SC, 29063, (803) 201-3975
  • Steve Arnold, Owner, Chick-fil-A Ballentine, 1007 Dutch Fork Rd., Irmo, SC, 29063, (803) 732-1992

Timeline

Team Member

Chick-fil-A
06.2022 - Current

Team Member

Tractor Supply Co.
05.2021 - Current

Customer Service Representative

Domino’s Pizza
09.2018 - 05.2021

M.A.T. - Elementary Education

University of South Carolina

Bachelor of Arts - English

College of Charleston

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Whitney Westermeyer