Whitney Wilder
Columbus,OH
Summary
Dynamic customer service associate with a proven track record in enhancing customer experiences through effective problem-solving and time management. Committed to promoting high customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Retail Sales Associate
Kroger
Columbus, Ohio
01.2006 - Current
- Guided customers in product selection and inquiries to elevate shopping experience.
- Processed transactions efficiently while delivering outstanding customer service.
- Resolved customer complaints with professionalism and empathy to ensure satisfaction.
- Organized and maintained sales floor displays to maximize product visibility.
- Operated point-of-sale systems accurately to process payments from customers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Participated in training new employees on store procedures to improve team effectiveness.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
Customer Service Representative
Teleperformance USA
Columbus, Ohio
09.2020 - 04.2021
- Provided assistance to customers via phone, email, and chat channels.
- Managed high-volume calls while maintaining professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Executed various administrative duties in office environment. such as filing paperwork, updating databases and generating reports.
- Maintained and inputted data into customer databases regularly. with new and modified customer data.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH06-2009
Skills
- POS operation
- POS systems
- Cash handling
- Stock management
- Merchandise displays
- Product knowledge
- Customer engagement
- Client management
- Team training
- Problem solving
- Time management
- Critical thinking
- Communication skills
- Cash handling
Timeline
Customer Service Representative
Teleperformance USA
09.2020 - 04.2021
Retail Sales Associate
Kroger
01.2006 - Current
High School Diploma -
Marion Franklin High School