Whitney Willis
Ellenton,FL
Summary
Dedicated and adaptable professional with a versatile background in managing food service operations. Known for exceptional staff training and customer engagement, contributing to long-term client relationships and operational success.
Overview
36
36
years of professional experience
Work History
Server, Barista, Manager
Popis Place
Palmetto, Florida
04.1997 - Current
- Managed customer orders efficiently using point-of-sale systems.
- Recommended menu items based on customer preferences and dietary restrictions.
- Assisted in maintaining cleanliness and organization of dining areas.
- Monitored inventory levels and communicated needs to management regularly.
Owner Operator
Willow's Cafe
Sarasota, Florida
03.2020 - 08.2024
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of a busy cafe ensuring smooth service.
- Supervised staff training to maintain high customer service standards.
- Developed menus based on seasonal ingredients and customer preferences.
- Coordinated inventory management for efficient stock levels and ordering.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Server, Front of House Manager, Assistant Banquet
Jacksonville Golf and Country Club
Jacksonville, Florida
06.1992 - 05.1996
- Delivered exceptional service to club members and guests during dining experiences.
- Handled customer inquiries and concerns promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new team members on service standards and club policies effectively.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Participated in team meetings to discuss service improvements and operational efficiency.
Server, Trainer, and Key Manager
Applebees
Jacksonville, FL
04.1990 - 06.1993
- Provided exceptional service to high volumes of daily customers, boosting satisfaction.
- Trained new servers on menu knowledge and customer service standards, improving service quality.
- Educated waitstaff on menu memorization strategies and communication techniques, enhancing customer interactions.
- Ensured health and safety compliance throughout training sessions for all staff members.
Education
High School Diploma -
Allen D Nease High School
Saint Augustine, FL06-1989
Skills
- Point-of-sale systems
- Menu development
- Inventory management
- Food safety compliance
- Staff training
- Client engagement
Timeline
Owner Operator
Willow's Cafe
03.2020 - 08.2024
Server, Barista, Manager
Popis Place
04.1997 - Current
Server, Front of House Manager, Assistant Banquet
Jacksonville Golf and Country Club
06.1992 - 05.1996
Server, Trainer, and Key Manager
Applebees
04.1990 - 06.1993
High School Diploma -
Allen D Nease High School