Whitney Wilson
Food Lion
Albemarle,NC
1
Certificate
20
Years of experience
Dedicated Senior Member Services Representative with a proven track record in enhancing member satisfaction and streamlining onboarding processes. Experienced in team management and mentoring, ensuring high standards of customer service and operational efficiency.
Work History
Senior Member Services Representative
7 Years 5 Months- Advance knowledge of Microsoft office applications with a strong emphasis on Excel, Powerpoint and Outlook.
- Facilitated member inquiries, providing accurate information on account services, loan products and cash handling.
- Streamlined membership onboarding process, enhancing efficiency and improving member satisfaction ratings.
- Mentored junior staff in customer service best practices, fostering skill development and team cohesion.
- Developed training materials for new systems, ensuring seamless implementation and user adoption among staff.
- Assist Member Service Manager with reconciliation of Member Service Representative item including end of the day balancing and outage reconciliation
- Perform subsequent advance on existing open and home equity line of credit
- Execute Notary Public services as assigned
- Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.
- Took part in initiatives aimed at improving overall company performance by providing input on current workflows or suggesting possible improvements.
(Part Time) Sales Associate
20 Years- Delivered exceptional customer service, enhancing shopping experience and driving repeat business.
- Operated point-of-sale systems accurately, facilitating smooth transactions and minimizing errors.
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Trained new associates on company policies and best practices for customer engagement.
- Supervised the performance of all front-end associates in the absence of customer service manager
- Ensure all office accounting/cash functions are completed accurately and correctly
- Ensure all front-end equipment is properly maintained, placing service calls as needed
- Implemented merchandising strategies to optimize product visibility and increase sales potential.
- Monitored product expiration dates, reducing waste through timely inventory rotation.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Education
Barber Certification - Personal And Culinary Or Cosmetology Services
Bachelor of Science - Biology
Massage Therapy - Anatomy
Skills
Advanced Microsoft (Access
Excel
Powerpoint)
Communication
Multitasking/Problem-solving abilities
Statistical Analysis
Certification
- Licensed Massage Therapist - [2015-Current]
Timeline
Senior Member Services Representative
State Employee Credit Union
02.2019 - CurrentRead More
(Part Time) Sales Associate
Food Lion
07.2006 - CurrentRead More
Triad Barber School
Barber Certification from Personal And Culinary Or Cosmetology Services
Read More
Winston-Salem State University
Bachelor of Science from Biology
Read More
The Living Arts Institute
Massage Therapy from Anatomy
Read More