Whitney Wyckoff
Dadeville,Al
Summary
Dynamic professional with experience at East Alabama Mental Health, excelling in behavior management and effective communication. Proven ability to enhance support for individuals with special needs through tailored interventions. Skilled in multitasking and administrative support, consistently delivering exceptional service and fostering positive environments. Committed to improving client satisfaction and operational efficiency. I also have experience in total care. I have a very nurturing heart and I thrive to be the best person I can be especially in the healthcare community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paraprofessional
East Alabama Mental Health
08.2024 - 05.2025
- Oversaw elderly men in a retirement home and common areas to monitor, enforce rules, assist with changing, baths, feeding, cleaning and etc.
- Improved daily management by assisting guys with behavioral interventions and monitoring.
- Supervised all men during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced men support by delivering one-on-one and small group assistance in various aspects of needs.
Office Administrative Assistant
Ace Industries Inc.
02.2018 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information about jobs and urine test.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Call Center Representative
Kelly Services
03.2015 - 10.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Science - AA Business Management
Central Alabama Community College
Alexander City, ALNursing
Princeton High School International
Alexander City, AL06-2027
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Time management
- Problem Solving & Analytical Thinking
- Typing speed (50 WPM)
- Teamwork
- Data Entry
- Multitasking & Prioritization
- Administrative Support
- Chat & Email handling
Certification
- Certified Nursing Assistant
- Medical Assistant
- Phlebotomist
- CDL
Timeline
Paraprofessional
East Alabama Mental Health
08.2024 - 05.2025
Office Administrative Assistant
Ace Industries Inc.
02.2018 - 12.2023
Call Center Representative
Kelly Services
03.2015 - 10.2018
Associate of Science - AA Business Management
Central Alabama Community College
Nursing
Princeton High School International