Whitney Cintron
Austin,TX
Summary
Strategic Operations Leader with 10+ years driving talent development, onboarding excellence, and workforce optimization across software-centric organizations. Known for architecting scalable systems that streamline operations, reduce friction, and deliver measurable improvements in retention, team performance, and org-wide KPIs.
Overview
15
15
years of professional experience
Work History
Product Designer
US Army
01.2023 - Current
- Suggested enhancements to product design that would improve user experience.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Converted project specifications into drawings and other materials that would be used to create product.
Senior Aviation Operations Manager
US Army
01.2021 - 01.2023
- Communicated runway assignments, weather conditions and activity of nearby aircraft to aviators.
- Followed facility directives and standard operating procedures to achieve safe and timely operations.
- Completed records of taxable reimbursements, mileage and business-related expenses.
Senior Aviation Operations Manager
US Army
06.2018 - 01.2023
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Advised senior leaders on the most effective location for the operations center, reducing project cycle times by 85%
Security Manager
US Army
06.2015 - 06.2018
- Structured and trained a team of 6 Analysts to conduct 24/7 monitoring operations, reducing secure data exposure by 75%
- Implemented telecommunications protection procedures increasing secure communications by 85% and 0 incidents.
- Developed a protection plan for Intelligence Aircraft Systems resulting in over $2 million saved in contract modification
Aviation Operations Manager
US Army
11.2010 - 06.2015
- Organized and guided a high-performing operations team that synchronized intelligence collection with flight tasking, enabling senior leadership to make informed and strategic decisions.
- Conducted a 12-month flight-hour analysis that revealed key risk trends, informing safety intervention efforts that reduced incidents by 45%.
- Streamlined operations center communications which led to 10,750 flight hours processed and receipt of organizational award for most flight hours flown in FY2012.
Education
No Degree - Behavioral Sciences
Austin Community College
Austin07.2027
Skills
- Data-driven strategic decision making
- Cross-functional collaboration
- Project leadership and delivery
- Enterprise network security management
Timeline
Product Designer
US Army
01.2023 - Current
Senior Aviation Operations Manager
US Army
01.2021 - 01.2023
Senior Aviation Operations Manager
US Army
06.2018 - 01.2023
Security Manager
US Army
06.2015 - 06.2018
Aviation Operations Manager
US Army
11.2010 - 06.2015
No Degree - Behavioral Sciences
Austin Community College