Whitney Williams
Independence,MO
Summary
Methodical healthcare administrative team member proficient in organizing facility schedules and physician preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Midwest Heart and Vascular
Kansas City, Missouri
10.2025 - 06.2026
- Scheduled surgeries efficiently for cardiology and lung patients in high-demand environment.
- Maintained the physicians' surgery calendar
- Collaborated with authorization team to ensure insurance coverage for patient surgeries
- Maintained a system to ensure the required tests were completed prior to a patient's surgery
Procedural Scheduler
Cancer Specialists
Lee’s Summit, US
06.2025 - 10.2025
- Schedule oncology treatment plans
- Monitored the queue for treatment plans and took action.
- Complete Pre-registration for upcoming patient appointments
- Tracked treatment plan queue to facilitate efficient patient care
Surgery Coordinator
Sabates Eye Centers
Leawood, US
10.2022 - 04.2025
- Schedule cataract, glaucoma and retina eye procedures for two doctors.
- Reviewed patient benefits to ensure coverage for procedures, for both injections and surgeries.
- Obtain clearances from cardiologists and primary health care providers.
- Coordinated clearances from cardiologists and primary health care providers to facilitate timely surgical procedures.
- Secured authorizations from insurance companies for injections and surgeries to guarantee coverage and minimize patient out-of-pocket costs.
Surgery Coordinator
Kansas City Urology Care
Lee's Summit, US
04.2019 - 09.2022
- Maintains schedule for three urology surgeons and frequently had to manage concurrent schedules for robotic surgeries that require two physicians to operate
- Collaborated with hospitals and surgery centers to ensure timely scheduling of surgeries
- Collaborated with insurance companies to obtain authorizations.
- Secured clearances from cardiologists, primary care physicians, and pulmonologists for patient readiness
Billing Specialist
Netsmart
08.2018 - 03.2019
- Resolved denied and rejected Medicare and Medicaid claims to improve reimbursement outcomes.
- Gathered updated insurance information from facilities to ensure accurate patient billing.
- Reviewed and processed aging Medicare and Medicaid claims to ensure timely resolution.
- Entered new claims accurately on the Medicaid website to facilitate processing.
Office Coordinator
Dr. Damian Delhomme M.D. OBG/YN
Leesville, US
05.2018 - 08.2018
- Managed multi-line phone system, ensuring timely response to inquiries.
- Coordinated daily appointments to optimize patient flow and service delivery.
- Updated patient demographic information.
- Scheduled subsequent testing, i.e. ultrasounds, mammograms, EKGs.
- Processed and submitted insurance claims for reimbursement. Followed up with insurance companies when required.
Insurance Follow-Up Specialist
Regional Urology
Shreveport, US
05.2017 - 03.2018
- Performed computerized data entry of charges and managed A/R follow-up to ensure accurate billing.
- Contacted insurance companies to expedite resolution of overdue claims, improving cash flow.
- Collaborated with patients and guarantors to address payer requests and discrepancies, facilitating prompt resolution of pending claims.
- Managed military insurance processes and referrals at the healthcare facility.
Accounts Receivable Specialist
Volunteers of America
Shreveport, US
10.2015 - 03.2016
- Processed payments based on Explanation of Remittances to ensure accurate financial records
- Recorded daily transactions to accurately post revenues
- Reviewed customer account details to identify late payments and irregularities
- Recorded payments received from various sources based on Explanation of Remittances
M.D. Internist
Dr. Ghandi
Bossier City, US
03.2015 - 10.2015
- Managed incoming calls efficiently.
- Retrieved and updated charts with demographic information.
- Confirmed patient insurance status.
Education
Certification in Medical Billing & Coding -
Remington College
Shreveport, LAGED -
Many Technical College
Many, LASkills
- Medical scheduling
- Appointment coordination
- Medical record management
- Medical billing
- Insurance verification
- Medicare
- Epic
- Next Gen
- Scheduling Express
- Call management
- HIPAA
- Patient communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Surgery Scheduler
Midwest Heart and Vascular
10.2025 - 06.2026
Procedural Scheduler
Cancer Specialists
06.2025 - 10.2025
Surgery Coordinator
Sabates Eye Centers
10.2022 - 04.2025
Surgery Coordinator
Kansas City Urology Care
04.2019 - 09.2022
Billing Specialist
Netsmart
08.2018 - 03.2019
Office Coordinator
Dr. Damian Delhomme M.D. OBG/YN
05.2018 - 08.2018
Insurance Follow-Up Specialist
Regional Urology
05.2017 - 03.2018
Accounts Receivable Specialist
Volunteers of America
10.2015 - 03.2016
M.D. Internist
Dr. Ghandi
03.2015 - 10.2015
Certification in Medical Billing & Coding -
Remington College
GED -
Many Technical College