Whitney Mullins
UPS
Corryton,Tennessee
12
years of professional experience
Part-time Preload Operations Supervisor supervising package handlers and clerks in a high-volume sort environment. Directs load planning, inbound and outbound coordination, and package car and trailer loading quality to support safe, timely production and accurate departures. Balances department resources, coaches employees on methods, and serves as a liaison across employee and corporate needs to keep operations moving.
Work History
Part-time Preload Operations Supervisor
4 Years 6 Months- Coordinated inbound and outbound loads daily to keep sort operations moving efficiently.
- Supervised package handlers and clerks daily to complete assigned duties safely and on schedule.
- Managed department resources to improve output, accuracy, and efficiency across each shift.
- Served as a liaison between employees, departments, and corporate partners to resolve issues promptly.
- Trained employees on load and unload quality standards for package cars and trailers.
Business Owner
2 Years- Handle customer requests weekly while matching shoppers with merchandise and product details.
- Guide customers through product selection, explain care instructions, and resolve questions with a friendly, professional approach.
- Maintain sales records, prepare receipts, and use computer applications to track orders and customer details.
- Manage inventory control, reorder supplies, and merchandise displays to keep products organized and ready for sale.
Sales
2 Years 1 Month- Processed sales transactions weekly by totaling purchases, taking cash or credit payments, and preparing sales slips.
- Handled customer interactions daily while greeting shoppers, identifying needs, and guiding product selection.
- Recommended merchandise based on customer needs, explained product use and care, and located special-order items.
- Maintained organized sales floors by stocking merchandise, requisitioning new inventory, and keeping shelves, counters, and tables clean.
- Resolved customer questions, fit concerns, and special requests with clear communication and steady service.
Risk Management Compliance Specialist
2 Years 6 Months- Prepared orientation folders weekly while tracking supplies and inventory for new driver onboarding.
- Processed driver complaint calls weekly and routed issues to the safety department for review.
- Investigated driver complaints, documented findings, and filed completed cases with the safety department.
- Maintained electronic records for annual reviews, physicals, drug tests, and sleep apnea documents.
- Completed employment verifications accurately and handled accident report imaging for the risk management team.
- Organized weekly orientation materials and replenished supplies to support consistent onboarding sessions.
- Archived accident reports and supporting documents in the computer system for quick department access.
Cashier
1 Year 1 Month- Processed customer transactions daily at the cash register while maintaining accurate payments and receipts.
- Managed customer inquiries, sales, and return-desk support with a friendly, professional approach.
- Operated the cash register, processed customer payments, and maintained accurate checkout activity.
- Greeted and acknowledged customers promptly, bagged purchases, and supported other assigned store tasks.
Merchandising and Pricing Associate
3 Months- Processed floor replenishment tasks daily to keep merchandise moving from the stockroom to the sales floor.
- Set up and tore down promotional merchandise and ad displays across the sales floor.
- Located merchandise for customers, answered phones, and supported front-end questions during busy shifts.
- Managed register transactions and supported cash handling with accurate, courteous service.
Nutrition Clerk
3 Months- Managed weekly appointment requests by updating calendars and coordinating schedules across staff.
- Processed daily visitor check-ins by greeting guests, identifying needs, and directing them to the right department.
- Relayed information to customers and staff through mail, phone, and computer systems to keep communication moving.
- Filed and maintained records in an orderly system, supporting accurate access to documents and service information.
- Used Word to prepare routine documents, track service details, and support office organization.
Education
Associate of Applied Science - General Technology
High School Diploma
Skills
Supervisory management
Staff training
Employee scheduling
Performance coaching
Staff training
Word
Computer applications
Incident reporting
Inventory control
Load planning
Order accuracy
Customer service
Cash handling
Merchandising
Conflict resolution
Timeline
Part-time Preload Operations Supervisor
UPS
11.2017 - 05.2022Read More
Business Owner
WHITNEY'S HANDMADE HAIR BOWS
08.2016 - 08.2018Read More
Sales
BIGGS AND BOWS
07.2014 - 08.2016Read More
Risk Management Compliance Specialist
AVERITT EXPRESS
01.2012 - 07.2014Read More
Cashier
LOWE'S HOME IMPROVEMENT
11.2010 - 12.2011Read More
Merchandising and Pricing Associate
SEARS
08.2010 - 11.2010Read More
Nutrition Clerk
UPPER CUMBERLAND HUMAN RESOURCE AGENCY
05.2010 - 08.2010Read More
White County High School
High School Diploma
Read More
Pellissippi State Community College
Associate of Applied Science from General Technology
Read More