Zeneida Rivera
CA
Summary
Versatile service-focused leader with 13+ years of streamlining operations and increasing results in Management. Dedicated and responsible for the direction of the daily operations, including supporting customer relationships, overseeing revenue, profit, and cost controls, all while ensuring safety, service and quality measures.
Overview
13
13
years of professional experience
Work History
Part-Time Preload Operations Supervisor
United Parcel Service, UPS
12.2021 - Current
- Supervise daily preload operations to ensure timely package processing and adherence to safety protocols.
- Coordinate workforce schedules, optimizing staffing levels to meet operational demands effectively.
- Train and mentor union employees on company policies, procedures, and job responsibilities while practicing safe handling and efficient loading techniques
- Contribute to the development of company-wide strategies designed to drive continuous improvement in operational efficiency, customer satisfaction levels, and overall business performance.
- Minimize workplace accidents by enforcing safety regulations and conducting routine safety inspections.
- Establish clear expectations for staff members regarding work ethic, punctuality, attendance policies as well as overall professionalism in the workplace environment.
Operations Supervisor
Central Transport
12.2020 - 11.2025
- Manage staff of 60+ employees in a multi-cultural team in accordance with the company P&P endorsed by OSHA
- Generate and analyze profit and loss and balance reports to support ongoing business operations and initiatives: Year Over Year bill increase of 10%
- Forecast manpower requirements based on company workload and company targets decreasing labor with increased revenue by reducing YOY daily staff count by 9 with a weekly 2% increase in dock production and City production in stops per hour
- Experienced in applying Federal regulations within the D.O.T
- Continuously provide employee recognition programs, maintaining high morale throughout all my operations
- Diligently developed and implemented a compliant audit plan from physical space, including equipment (39 tractors, 100+ trailers), personnel, security, paperwork/documentation raising score from 77% to 84% reducing non-compliant issues within the first year
- Built team through active coaching and mentoring
- Maintained optimal staffing levels by successfully assisting in the recruitment process in multiple departments; hiring, training and onboarding
Freight Operations Supervisor
XPO Logistics
12.2017 - 11.2020
- Successfully implemented continuous improvement action plans, and improved shut-down times to 15 minutes prior to the required time slot, as well as increased Drivers' dispatching-out from 60% range to 80% on-time.
- Ensured production goals were met by managing tonnage, dock efficiency scores, payroll, and other admin functions resulting in a 1.5% increase week after week
- Received the Prestigious Region Belt Award for maximizing profit by exceeding trailer tonnage per trip from 15K to 22k, and maximizing trailer cube
- Strategically planned inbound, outbound, and linehaul runs, including handling forecasting
- Aided customers with inquiries, including tracing shipments, rate quotes, billing, and invoicing.
- Directly led and supervised a team of Dock Workers/Drivers while monitoring work quality to consistently deliver exceptional customer service.
- Maintained a clean environment at all times, and ensured dock safety was implemented, as well as enforced all company, FMCSR, OSHA, and DOT policies, rules, regulations, and laws
- Trained new employees on company policies, procedures, safety guidelines as well as job-specific tasks for smooth integration into the team.
- Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
- Developed effective working relationships with vendors and carriers to guarantee timely pickups and deliveries.
Manager
GameStop
01.2013 - 12.2017
- Directly influenced the performance of all staff who interacted with guests, raising Collectibles revenue by a 20% margin
- Fostered a competitive team culture and assigned aggressive yet attainable sales quotas while also accomplishing individual monthly quota, achieving #1 in the District for Top Performer.
- Consistently increased revenue on P&L and raised Power-Up Pro Memberships top growth by 10%, as well as raised customer service surveys with positive feedback by 15%.
- Drove operational effectiveness by establishing weekly schedules, ensuring accordance to payroll policies and validating payroll/payroll forms
- Hired and trained staff, overseeing policy compliance and disciplinary processes
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved disputes promptly, maintaining open lines of communication ensuring high-quality service
Education
Undergraduate BSBA - Business Management
Long Beach City College
Long Beach, CA6 2026
Skills
- Operations Management
- Leadership Development
- Interpersonal skills
- Package Handling, Dispatch & Load Planning
- Mentoring, Coaching & Team Development
- Performance-Focused, Data Driven Leadership
- Highly Organized & Derail Oriented
- KPI Tracking (Productivity, Service, Safety)
- Financial Budgeting, Cost Control & Reporting
- Cross-Functional Collaboration
- TMS (Transportation Management Systems)
- DOT/BIT Compliance
References
Mary Martinez
Preload Supervisor Manager
UPS
(562)410-6223
Osbaldo Oztuna
Operations Manager
XPO
(909) 238-6366
Edward Crabb
Terminal Manager
Central Transport
(323)915-1688
Timeline
Part-Time Preload Operations Supervisor
United Parcel Service, UPS
12.2021 - Current
Operations Supervisor
Central Transport
12.2020 - 11.2025
Freight Operations Supervisor
XPO Logistics
12.2017 - 11.2020
Manager
GameStop
01.2013 - 12.2017
Undergraduate BSBA - Business Management
Long Beach City College