Whitney Shara Duenas Duncan
Sugar Hill,GA
Summary
Reliable Customer Service and Caregiving Professional experienced in delivering compassionate care and building trust with clients. Demonstrated strong communication and interpersonal skills while providing support in diverse environments. Committed to continuous learning and contributing positively to team dynamics.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Emeritus HomeCare
Personal Care Giver
Buford, Georgia
10.2024 - Current
- Facilitated personal care by assisting clients with bathing, dressing, grooming, and hygiene to enhance comfort and dignity.
- Supported clients in safely navigating their home environment to promote independence and reduce fall risks.
- Monitored clients’ well-being and promptly reported concerns to ensure timely interventions and enhance overall health.
- Offered emotional support to enhance clients' mental health and companionship.
- Prepared nutritious meals according to dietary needs.
- Performed light housekeeping, laundry, and maintained a clean living environment.
- Transported clients to appointments and errands.
Receptionist
Santiagos Flooring LLC
Buford, USA
06.2020 - 07.2024
- Greeted clients warmly and professionally upon arrival at the flooring showroom.
- Provided a warm greeting to clients upon their arrival, enhancing their overall experience. and professionally upon arrival at the flooring showroom.
- Scheduled appointments for consultations and installations with customers and contractors.
- Ensured effective communication between English and Spanish-speaking clients and team members by accurately translating verbal and written materials, enhancing clarity and understanding in all interactions.
Manager
Metro by T-Mobile (authorized dealer)
Lilburn, USA
01.2017 - 01.2020
- Led team by delegating tasks and resolving issues, enhancing problem-solving and decision-making processes.
- Consistently met or exceeded sales targets, contributing to overall business growth and success.
- Executed cash handling procedures and utilized point-of-sale systems, ensuring accurate and efficient transaction processing.
Education
High school diploma - General Education
Meadowcreek High School
Skills
- Care Coordination
- Patient Transport
- Customer Service
- Content creation
- Social media management
- Organizational Skills
- Time Management
- Multitasking
- Computer Skills
- Problem-Solving
- Communication Skills
- Bilingual communication
- Active Listening
- Empathy
- Patience
Certification
CPR
AED
First Aid
Timeline
Emeritus HomeCare
Personal Care Giver
10.2024 - Current
Receptionist
Santiagos Flooring LLC
06.2020 - 07.2024
Manager
Metro by T-Mobile (authorized dealer)
01.2017 - 01.2020
High school diploma - General Education
Meadowcreek High School