Hi, I’m
Whitni Saavedra
Summary
Dedicated and empathetic customer support professional with over 20 years of experience delivering compassionate service in remote call center environments. Proven ability to de-escalate emotionally charged situations and resolve complex issues by problem-solving skills. Recognized for consistently exceeding company standards and providing 1st call solutions.
Overview
14
years of professional experience
Work History
TEKsystems/Decker's incRemote, Remote
Customer Support Agent
09.2024 - 11.2025
Job overview
- Resolved over 50 inbound calls and follow-up communications daily, surpassing service metrics.
- Achieved highest department ratings for positive customer resolutions throughout contract duration.
- Recognized consistently for empathetic support during emotionally charged interactions with callers.
- Coordinated monthly wellness and mental-health calendars as member of company's Spirit Squad.
Teleperformance / FIS Globalremote, remote
Customer Experience Specialist
03.2021 - 09.2024
Job overview
- Managed over 70 customer inquiries daily across various banking topics and platforms.
- De-escalated customer concerns by building rapport and resolving issues efficiently.
- Ensured confidentiality of sensitive financial and account data in compliance with company standards.
Noah's Ark Animal ShelterGainesville, TX
Veterinary Assistant / Marketing Coordinator
02.2012 - 03.2021
Job overview
- Maintained daily health records for over 200 small animals and assisted in surgical procedures.
- Provided compassionate end-of-life care for animals and support for guardians.
- Managed public adoption events to increase outreach and enhance visibility for placements.
Education
North Central Texas College
Associate of Science
06.2010
University Overview
GPA: 3.8
Gainesville High School
High School Diploma
06.2005
University Overview
GPA: 3.8
Skills
- Empathy
- Effective Communication
- Patience
- De-escalation & Conflict Resolution
- Salesforce
- Gladly
- Excel
- Microsoft Teams
- Navigator
- CRM Software
Timeline
Customer Support Agent
TEKsystems/Decker's inc
09.2024 - 11.2025
Customer Experience Specialist
Teleperformance / FIS Global
03.2021 - 09.2024
Veterinary Assistant / Marketing Coordinator
Noah's Ark Animal Shelter
02.2012 - 03.2021
North Central Texas College
Associate of Science
Gainesville High School
High School Diploma