Open To Work
Whitni Saavedra
Customer Experience Represenative
Denton,TX
Work Preference
Summary
With over 14 years of Remote Customer Service Experience knowledge. I am dedicated to positive experience customer feedback results. Consecutive 100% Stella reviews using e-commererce 95% with roles such as Deckers inc.
Overview
14
14
years of professional experience
Work History
Customer Support Agent
TEKsystems/Deckers inc
Remote, Remote
09.2024 - 11.2025
- Resolved over 50 inbound calls and follow-up communications daily, surpassing service metrics.
- Achieved highest department ratings for positive customer resolutions throughout contract duration.
- Recognized consistently for empathetic support during emotionally charged interactions with callers.
- Coordinated monthly wellness and mental-health calendars as member of company's Spirit Squad.
Customer Experience Specialist
Teleperformance / FIS Global
remote, remote
03.2021 - 09.2024
- Managed over 70 customer inquiries daily across various banking topics and platforms.
- De-escalated customer concerns by building rapport and resolving issues efficiently.
- Ensured confidentiality of sensitive financial and account data in compliance with company standards.
Veterinary Assistant / Marketing Coordinator
Noah's Ark Animal Shelter
Gainesville, TX
02.2012 - 03.2021
- Maintained daily health records for over 200 small animals and assisted in surgical procedures.
- Provided compassionate end-of-life care for animals and support for guardians.
- Managed public adoption events to increase outreach and enhance visibility for placements.
Barn Manager
ProFit Equine
07.2013 - 02.2018
- Oversaw health and training schedules for over 150 yearlings.
- Communicated daily with clients regarding budgeting, nutrition, and performance preparation.
- Consistently updated marketing ads for the upcoming AQHA shows on Social media and the ProFit website.
Education
Associate of Science -
North Central Texas College
Gainesville, TXHigh School Diploma -
Gainesville High School
Gainesville, TXSkills
- Empathy
- Effective Communication
- Patience
- De-escalation & Conflict Resolution
- Salesforce
- Gladly
- Excel
- Microsoft Teams
- Navigator
- CRM Software
Timeline
Customer Support Agent
TEKsystems/Deckers inc
09.2024 - 11.2025
Customer Experience Specialist
Teleperformance / FIS Global
03.2021 - 09.2024
Barn Manager
ProFit Equine
07.2013 - 02.2018
Veterinary Assistant / Marketing Coordinator
Noah's Ark Animal Shelter
02.2012 - 03.2021
Associate of Science -
North Central Texas College
High School Diploma -
Gainesville High School