Whittney Harrison
Greensboro ,NC
Summary
Driven and adaptable professional with a proven track record at Global Brands Group, excelling in customer service and team leadership. Priorities in enhancing customer satisfaction and team efficiency. Demonstrates exceptional time management and a positive attitude, consistently achieving beyond set goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Full-Time Student
University of North Carolina at Greensboro
09.2024 - Current
- Adherence to Policies and Schedules: Consistently followed school and classroom policies, regulations, dress codes, and schedules to maintain a structured and respectful learning environment.
- Team Collaboration: Worked collaboratively on group projects to produce high-quality professional deliverables, demonstrating teamwork and communication skills.
- Enhanced Learning Experience: Utilized multimedia presentations and interactive learning tools to enrich the classroom experience and engage students effectively.
- Academic Support: Completed rigorous readings and assignments to support unit learning goals and contribute to classroom discussions.
Household Manager
Harrison Household
11.2020 - Current
- Proactive Household Management: Anticipated household needs and proactively addressed them to minimize disruptions or inconveniences.
- Cleaning and Organization: Performed regular cleaning and organization duties to maintain a tidy and efficient living environment.
- Financial Management: Managed financial operations for a household of five, including budgeting, expense tracking, and financial planning.
- Childcare and Development: Provided attentive and empathetic childcare, catering to each child's unique needs and interests, ensuring their well-being and development.
Layoff/Position Eliminated
Global Brands Group
11.2020 - 09.2024
- Position eliminated due to the pandemic in 2020.
Assistant Manager
Global Brands Group
08.2020 - 11.2020
- Handled escalated customers: Addressed and resolved escalated customers issues; ensuring satisfaction and maintaining brand integrity across all fashion brands such as Aquatalia, Frye, Katy Perry, and others.
- Support for Fashion Brands: Managed inquiries related to in-store returns, damages, refunds, and web-based price adjustments, providing all-inclusive support for all brands.
- Brand Liaison: Assisted the Customer Contact Manager as the primary representative between the company and the supported brands, building strong relationships and ensuring clear communication with brand leaders.
- Weekly Feedback Review: Analyzed weekly feedback from Radial, communicated insights, and suggestions to the team, and implemented strategies to improve customer experience.
- Customer Accommodations and Warranty: Reviewed and managed customer accommodations, warranty claims, and price matching strategies to maintain customer satisfaction and loyalty to brands.
- Website Improvement: Cooperated with the DTC Support Team to address website errors, and offering suggestions on how to improve website for customer satisfaction.
- Seasonal Product Knowledge Meetings: Participated in seasonal meetings with various brands to gain more knowledge of the products.
Customer Service Representative
Global Brands Group
07.2017 - 08.2020
- Resolved Customer Disputes: Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Product Knowledge Inquiries: customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls: efficiently, finding satisfactory resolutions for both customers and the company alike.
- Warranty Related Claims: Reviewed and managed customer claims on defective goods, and providing the following solutions replacement or accommodation.
- Coordinated with DTC Support Team: Escalated discrepancies of inventory on websites, and shipping schedule delays to team for resolution on matter.
- Maintained Record Keeping: Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded Customer Expectations: Consistently provided excellent customer service by maintaining highly empathetic customer relationships and earning reputation for exceeding service standard goals.
- New Hire Training: Trained new hires regarding company operations, policies and services.
- Tracking and Monitoring Shipping Schedules: Monitored and tracked customer packages, and filed lost claims for delayed or missing packages.
Education
University of North Carolina Greensboro
Greensboro 08.2024 - 06.2025
Skills
Fast Learner
Positive Attitude
Time Management
Attention to Detail
Computer Skills
Team Collaboration
Team Support
Ethical Awareness
MS Office
Intercultural Communication
Team Leadership
Customer Service
Certification
- Certified Customer Service Foundations, LinkedIn - Issued Nov 2019
- Certified Customer Service: Handling Abusive Customers, LinkedIn - Issued Nov 2019
- Certified Managing a Customer Service Team, LinkedIn - Issued Nov 2019
Customer Service Foundations
Customer Loyalty, and Customer Service
Timeline
Full-Time Student
University of North Carolina at Greensboro
09.2024 - Current
University of North Carolina Greensboro
08.2024 - 06.2025
Household Manager
Harrison Household
11.2020 - Current
Layoff/Position Eliminated
Global Brands Group
11.2020 - 09.2024
Assistant Manager
Global Brands Group
08.2020 - 11.2020
Customer Service Representative
Global Brands Group
07.2017 - 08.2020
- Certified Customer Service Foundations, LinkedIn - Issued Nov 2019
- Certified Customer Service: Handling Abusive Customers, LinkedIn - Issued Nov 2019
- Certified Managing a Customer Service Team, LinkedIn - Issued Nov 2019
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