Whittney Lewis
Bristol,TN
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
11.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Verified insurance eligibility and coverage for patients.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Manager
Bear Necessiteas and Coffee, LLC
02.2019 - 07.2022
- Handled day-to-day operations
- Maintained relationships with vendors and inventory provided to sell in-store
- Handled development of website, menu design and several created recipes for restaurant
- Aided in maintaining social media presence
- Responsible for customer relations
- Handled opening and closing of store.
Supervisor
CVS Pharmacy
06.2018 - 02.2020
- Manage daily cash flow, balanced transactions, and made bank deposits at multiple locations
- Ensured schedules match with employee availability and set teams to meet production goals
- Manage weekly truck delivery and inventory, as well as vendor deliveries.
Department Coordinator
Food City
09.2015 - 02.2018
- Supervised a team of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and shut-down
- Oversaw and trained staff on proper use and maintenance of equipment, kitchen procedures and exemplary customer service
- Requested and recorded customer orders, and computed bills
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education
High School Diploma -
Science Hill High School
Johnson City, TN05.2008
Skills
- Patient Intake
- Administrative and Office Support
- Relationship Building
- Sales expertise
- Work Prioritization
- Medicaid
- Complaint resolution
- Data Entry
- Problem Resolution
- Calm Under Pressure
Timeline
Healthcare Customer Service Representative
Conduent
11.2023 - Current
Manager
Bear Necessiteas and Coffee, LLC
02.2019 - 07.2022
Supervisor
CVS Pharmacy
06.2018 - 02.2020
Department Coordinator
Food City
09.2015 - 02.2018
High School Diploma -
Science Hill High School
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