Whittney Love
Heartland,Texas
Summary
Professional, result driven licensed insurance adjuster with expertise in assisting customers resolve complex issues. I have a deep knowledge of insurance claim procedures and guidelines, and hold myself to high standards of service. Prepared and ready to deploy at a moments notice. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
CO-OP
03.2023 - 12.2024
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Claims Assistant
State Farm
01.2024 - 07.2024
- Performed data entry into internal systems to process claims requests.
- Maintained accurate records related to all aspects of the claims process.
- Assisted with the resolution of complex insurance claim disputes between policyholders and insurers.
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Answered inquiries from customers regarding their individual claims status.
Claims Associate
Wardlaw
10.2022 - 01.2023
- Resolved customer complaints related to denied or delayed claims in a professional manner.
- Evaluated insurance claims on behalf of the company and determined whether the insured's policy covers the claimed loss.
- Investigated the circumstances of insurance claims by consulting with witnesses, reviewing policy reports, and compiling evidence from other sources.
- Provided detail and possessed strong communication skills in order to provide quality service to clients.
Education
Associates - Registered Nurse
Tarrant County Collage
Fort Worth, Texas08.2024
High School Diploma -
Lamar High School
Arlington, Texas06.2021
Skills
- Evaluated insurance claims
- Determining policy coverage
- Investigated insurance claims
- Consulting with witnesses
- Reviewing policy reports
- Compiling evidence
- Strong communication skills
- Customer service
- Listening skills
- Product knowledge
- Menu advising
- Order documentation
- Inventory management
- Issue resolution
- Attention to detail
- Cleaning and sanitation
- Direction giving
- Training
- Call Control
- Sales closing
Certification
- Texas All lines Insurance Adjusting, 04/01/21
- Licensed All Lines Insurance Adjusting By The State Of Texas
Timeline
Claims Assistant
State Farm
01.2024 - 07.2024
Call Center Representative
CO-OP
03.2023 - 12.2024
Claims Associate
Wardlaw
10.2022 - 01.2023
Associates - Registered Nurse
Tarrant County Collage
High School Diploma -
Lamar High School
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