Plan, coordinate, and install application software and hardware for operating systems using Microsoft SCCM and PowerShell, ensuring all endpoints are updated and operational, which keeps systems available for mission use
Identify complex system problems, analyze root causes with log-analysis tools, and develop corrective actions that restore functionality and prevent recurrence, maintaining continuous mission operations
Participate in creating strategic system-enhancement plans, define functional and technical requirements for acquisitions, and conduct cost-benefit and feasibility analyses using NIST guidelines, supporting informed decision-making for future capabilities
Identify deficiencies and single points of failure in people, processes, and technology, alert mission owners to risks, and work with system owners to mitigate vulnerabilities and return systems to baseline, thereby strengthening overall mission security
Provide detailed reports and recommendations that resolve major system issues without jeopardizing the mission, briefing stakeholders on long-range cyberspace objectives and leveraging ai-driven analytics to identify anomalies faster
Develop and recommend procedures using IT Operations tools and Microsoft Office expertise to ensure rapid access to all data, enabling analysts to retrieve information more quickly
Commanders' Support Staff (CSS)
Creative IT
03.2023 - 09.2024
Performed information management and provided administrative support for squadron-level programs supporting the 700 Air Support Squadron Commander, ensuring timely access to critical documents and improving request turnaround
Administers squadron-level programs to include, but not limited to task management, Government Travel Card program, Defense Travel System administration, Drug Demand Reduction program, and the Unit Deployment and Readiness program
Develop presentations, reports, and meeting minutes using Microsoft Office and Google Workspace, ensuring clarity and timely dissemination of information
Coordinate complex calendars and schedule internal and external meetings, travel plans, conference calls, and day-to-day executive obligations via Outlook, Zoom, and Slack for the 700 ASUS Commander, demonstrating strong executive calendar scheduling and time management
Executive Assistant/Human Resources
Broadleaf, Inc.
11.2021 - 03.2023
Provided executive-assistant support to the ACC Division Chief, two Deputy Division Chiefs, and a staff of 50 military, civil-service, and contractor personnel, using Microsoft Office Suite to coordinate communications with Headquarters Air Force, six Combatant Commands, and 13 U.S. Air Force wings, thereby improving information flow and decision-making for senior leadership
Developed strategic-level correspondence for senior leaders on four ISR airframes (RQ-4, RQ-170, MQ-9, U-2), drafting briefings and reports with Microsoft Word and PowerPoint, which clarified mission objectives and facilitated timely approvals
Assigned, managed, and completed NIPR and SIPR network tasks for top-level actions, ensuring secure transmission of classified information and meeting all deadlines, which maintained operational readiness
Oversaw IT maintenance and system lifecycle replacement of $135 K in resources, coordinating hardware upgrades and software updates with the IT team, which reduced system downtime by improving reliability
Performed Defense Travel System (DTS) duties for the A3M Division Chief, processing travel authorizations and vouchers in compliance with regulations, which expedited travel approvals and reduced processing errors
Administrative Assistant
United States Navy
01.2016 - 11.2021
Provided comprehensive Human Resources support for manpower programs, personnel rosters, pay, entitlements, bonuses, evaluations, awards, and supervisory data for Executive Officers, ensuring accurate and timely processing of payroll and personnel actions
Planned, developed, executed, and facilitated synchronized administrative support for 40 permanent party instructors and 600 students ranging from E-4 to O-6, improving schedule coordination and instructional readiness
Analyzed data and created statistical reports for senior leadership's education determinations, enabling data-driven decisions; also maintained visitor badging, control, and authorized entry and departure of students, enhancing campus security
Secured equipment, IT hardware, and software while safeguarding classified and controlled unclassified information, preventing unauthorized access and supporting mission-critical operations
Administered travel arrangements and expense processing for over 250 personnel using the Defense Travel System (DTS), streamlining travel approvals and reducing processing time
Verified and validated security clearances, issued and revoked SCI access badges and visit requests using the Navy's personnel security system, ensuring compliance with clearance policies and preventing unauthorized access
IT Cybersecurity Specialist at Federal Deposit Insurance Corporation (fdic)- Office of the chief information officerIT Cybersecurity Specialist at Federal Deposit Insurance Corporation (fdic)- Office of the chief information officer