Whittnie Cox
Summary
Dynamic customer service professional with proven expertise at DialAmerica, excelling in problem resolution and customer relations. Adept at utilizing CRM software to enhance service quality and drive customer satisfaction. Recognized for outstanding communication skills and a commitment to continuous improvement, consistently achieving high retention rates through effective engagement.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in Onboarding role.
Overview
3
3
years of professional experience
Work History
Customer Service Agent/Peer Mentor
DialAmerica
Knoxville, TN
01.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained detailed knowledge of products to provide effective support.
- Processed customer orders accurately and in a timely manner.
- Utilized CRM software to track interactions and enhance service quality.
- Collaborated with team members to improve customer satisfaction initiatives.
- Provided feedback on recurring issues to enhance operational processes.
- Engaged in continuous learning to improve product knowledge and service skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Production Worker
Redishadewholesale
Knoxville, TN
08.2022 - 01.2024
- Collaborated with team members to optimize workflow and meet production targets.
- Operated production machinery to ensure efficient manufacturing processes.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
Certification Cut, Style, & Color -
Paul Mitchell The School
Knoxville, TN04-2016
GED -
Adult Education
Morristown, TN05-2014
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Customer relations
- Microsoft office suite proficiency
- Call control
- Inbound call management
- Payment processing
- De-escalation techniques
- Inbound customer service
- Database research
- Account management
- Documentation and reporting
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved mentor status by completing necessary training with accuracy and efficiency.
- Awarded with agent of the year.
Timeline
Customer Service Agent/Peer Mentor
DialAmerica
01.2024 - Current
Production Worker
Redishadewholesale
08.2022 - 01.2024
Certification Cut, Style, & Color -
Paul Mitchell The School
GED -
Adult Education