Brenda Hardy
El Paso
Summary
Proficient recruitment professional with a strong focus on customer service and problem-solving. Known for utilizing active listening to understand client needs and deliver tailored solutions, contributing to a positive hiring experience. Dynamic recruiter with a proven track record in talent acquisition, bilingual communication, and customer service. Committed to enhancing team performance through effective training and problem-solving strategies.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Recruiter/ License agent/Peer Mentor
Dial America - Results CX
El Paso
08.2021 - 01.2026
- Managed full-cycle recruitment for various positions across multiple departments.
- Collaborated with hiring managers to determine staffing needs and job requirements.
- Conducted interviews and evaluated candidates for cultural fit and skills alignment.
- Assisted customers in both English and Spanish with inquiries and concerns.
- Educated clients on product features, services, and company policies.
- Trained new agents on policies, procedures, and effective communication techniques.
- Utilized active listening skills to understand customer needs, identify root causes of problems, provide solutions, and follow up on results.
Provider Assistant
JMJ Home Health Care
El Paso
07.2017 - 08.2021
- Collaborated with healthcare teams to ensure quality patient care was provided in a timely manner.
- Scheduled transportation arrangements for patients to attend medical appointments.
Receptionist
Smile Magic Dental
El Paso
07.2013 - 09.2014
- Greeted patients warmly and managed front desk operations effectively.
- Scheduled appointments using dental software to optimize patient flow.
- Answered phone calls and addressed inquiries about dental services and procedures.
- Maintained patient records and ensured confidentiality of sensitive information.
- Assisted in processing insurance claims and verifying coverage details.
- Coordinated with dental staff to prepare for patient visits and treatments.
- Ensured a clean and welcoming reception area for patients and visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Studio Manager
Pic Me -CPI
El Paso
01.2008 - 03.2013
- Managed daily operations of photography studio and ensured smooth workflow.
- Coordinated schedules for photographers and assistants to optimize studio resources.
- Oversaw inventory management of photography equipment and supplies for projects.
- Trained new staff on studio procedures and best practices for efficiency.
- Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
- Assisted in the onboarding process of new employees by providing training materials.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Created detailed reports on project progress and performance metrics.
Employment Facilitator
Employment Development Department
El Paso
07.2005 - 02.2007
- Facilitated workshops to enhance job-seeking skills and strategies.
- Assessed client needs to provide tailored employment resources and support.
- Guided clients through resume writing and interview preparation processes.
- Collaborated with community organizations to improve workforce development efforts.
- Provided guidance to clients on job search strategies, such as networking and utilizing online resources.
- Assessed client eligibility for government assistance programs related to employment.
- Directed and participated in recruitment and enrollment activities.
Education
High School Diploma -
Smart Horizons
1280 SW 36th Ave#104,Pompano Beach,FLSkills
- Talent acquisition
- Candidate evaluation
- Interviewing techniques
- Recruitment strategy
- Applicant tracking systems
- Customer service
- Bilingual communication
- Conflict resolution
- Active listening
- Team building
- Problem solving
- Instructional coaching
- De-escalation techniques
- Customer education
Languages
Spanish
Professional
Certification
Health and life insurance license
Timeline
Recruiter/ License agent/Peer Mentor
Dial America - Results CX
08.2021 - 01.2026
Provider Assistant
JMJ Home Health Care
07.2017 - 08.2021
Receptionist
Smile Magic Dental
07.2013 - 09.2014
Studio Manager
Pic Me -CPI
01.2008 - 03.2013
Employment Facilitator
Employment Development Department
07.2005 - 02.2007
High School Diploma -
Smart Horizons