Whtiney Rouster
Richfield,MN
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service Bar and grill establishments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bartender / Server Manager
Wildcats Bar And Grill
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work to ensure consistency and efficiency.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- In charged of Social Media and Updating Specials for Wildcats
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Steiny's/ Cornerstone
04.2016 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Lead Teacher
Semcac Head Start
06.2016 - 08.2021
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- In charge of ''All Staff" meetings, where staff come together every month to discuss daily agendas, future family events, updating Milestones, staff duties and behaviors.
Education
Associate of Applied Science - Early Childhood Education
MSC Southeast Technical
Winona, MN05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing and engaging Personality
- Clear and effective communication
- Complex Problem-Solving
- Handling Difficult Customers
- New Hire Training
- Inventory
Timeline
Bartender / Server Manager
Wildcats Bar And Grill
10.2021 - Current
Lead Teacher
Semcac Head Start
06.2016 - 08.2021
Bartender
Steiny's/ Cornerstone
04.2016 - 10.2021
Associate of Applied Science - Early Childhood Education
MSC Southeast Technical
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