Widlhen Wright
Virginia Beach,VA
Summary
Hardworking Waiter with 4 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
4
4
years of professional experience
Work History
Waitress
501 Kitchen + Bar
Virginia Beach , VA
2023.08 - 2023.12
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Presented food and beverages to guests at tables.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted guests and answered questions about menu items.
Hostess - Server
West End Grill
Randolph , MA
2022.08 - 2023.05
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Front Desk/ Hostess
Jake N Joes
Waltham , MA
2021.08 - 2021.10
- Greeted customers and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Team Member
Sweetgreen
Cambridge , MA
2020.06 - 2021.08
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Addressed customer needs, responding to specific requests.
- Resolved customer issues promptly in a professional manner.
- Trained new team members using approved training materials and information.
- Answered phone calls regarding inquiries about products or services.
Education
Degree and Field of Study -
Cambridge Rindge and Latin School
Skills
- Customer service
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Cash Handling
- Order Taking
- Payment Processing
- Upselling
- Greeting Guests
- Menu Knowledge
- Order Accuracy
Accomplishments
Contributed to good customer service
Passions
Taking part in activities outside of my comfort zone
Training
Course Title
Timeline
Waitress
501 Kitchen + Bar
2023.08 - 2023.12
Hostess - Server
West End Grill
2022.08 - 2023.05
Front Desk/ Hostess
Jake N Joes
2021.08 - 2021.10
Team Member
Sweetgreen
2020.06 - 2021.08
Degree and Field of Study -
Cambridge Rindge and Latin School
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