Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Widnelia Garcia

Kernersville,NC

Summary

Education professional with proven track record in creating positive after-school experiences for students. Known for innovative activity planning and fostering a nurturing environment that encourages learning and development. Reliable team player, adept at adjusting to evolving needs of students and staff, ensuring collaborative and results-driven approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bilingual Parent Liaison

WSFCS
Winston-Salem, NC
08.2024 - Current

Youth Care Worker

Deployed Services
Greensboro, NC
11.2023 - 06.2024
  • Interpret medical appointments for non-English speaking clients.
  • Schedule appointments for clients and myself.
  • I attend appointments with clients and check in with medical reception staff.
  • I build rapport with clients and translate English to Spanish and Spanish to English all information presented and discussed.
  • I also walk with clients to get lab work done at a different location as needed.
  • I select translation opportunities through the company website and help clients schedule their next or follow-up appointments.
  • Demonstrate proficiency in medical terminology.
  • I review vocabulary terms used during appointments to ensure accurate translations in Spanish and English.

Contract Interpreter

Communication Access Partners Inc
Kernersville, NC
01.2023 - 06.2024
  • Interpret medical appointments for non-English speaking clients.
  • Schedule appointments for clients and myself.
  • I attend appointments with clients and check in with medical reception staff.
  • I build rapport with clients and translate English to Spanish and Spanish to English all information presented and discussed.
  • I also walk with clients to get lab work done at a different location as needed.
  • I select translation opportunities through the company website and help clients schedule their next or follow-up appointments.
  • Demonstrate proficiency in medical terminology.
  • I review vocabulary terms used during appointments to ensure accurate translations in Spanish and English.

Customer Service Agent

ENVOY AIR
Greensboro, NC
08.2021 - 07.2023
  • Conducted the check-in process and provided customer services at the ticket counter.
  • Assisted customers with purchasing plane tickets, checking in/collecting baggage, rebooking flights, and updating boarding passes.
  • Provided operational support and customer services at airport gates.
  • Moved and/or upgraded passenger seating upon request, located flights and estimated times of arrival, met planes on the jet bridge and deplaned passengers, ensured the cleanliness of aircraft, and efficiently boarded passengers to maintain flight punctuality.
  • Translated for non-English speaking customers.
  • I also accompanied minors and helped individuals who needed wheelchair assistance to their gates.
  • I translated from English to Spanish and Spanish to English and assisted customers with purchasing tickets, checking in baggage, traveling to their gates, upgrading/changing boarding passes/seating information, and boarding planes as needed.

Counselor

IMPRINTS CARES
Winston-Salem, NC
08.2019 - 12.2021
  • Sanitized school space and provided materials for students.
  • Greeted parents and students, answered program questions, and seamlessly led students through daily routines.
  • Collaborated with parents and staff regarding attendance, scheduling, and programming.
  • Shared information with my team on a task-by-task and daily basis for high-quality care.
  • I followed CDC, Forsyth County School System, and Imprints guidelines for COVID-19 safety and gave students snacks, pencils, paper, etc. for a happy and healthy learning environment.
  • I communicated with parents and students throughout drop-off, snack, bathroom, homework help, play, and pick-up times to ensure program fidelity, enjoyment, and safety in English and Spanish.

Sales Associate

BATH & BODY WORKS
Woodbridge, VA
10.2017 - 10.2019
  • Greeted, shared sales, and requested customer information during store visits.
  • Processed purchases, exchanges, and returns at the cash register.
  • Restocked merchandise and wrapping containers on the floor and understock.
  • I smiled and greeted customers warmly. I helped them find and/or introduced them to products, then rang them up at the register and signed them up for coupons.
  • I efficiently entered information into the company's registers and securely handled money with confidence.
  • I ensured coworkers had the items they needed to provide quality customer service at the register and throughout the store.
  • Received and processed items that were broken or arrived damaged.
  • I reviewed products and decided whether they warranted an exchange or refund.

Teacher Assistant

YMCA CHILD CARE
Winston-Salem, NC
06.2019 - 08.2019
  • Guided 20+ students during snack time, bathroom breaks, and recreational activities.
  • Implemented the Coordinated Approach to Child Health (CATCH) Program.
  • I was responsible for a grade level at school and on field trips to places such as NC A&T University, Kaleideum Museum, and the pool.
  • Catch Kids Club is a physical activity and nutrition education program designed for elementary and middle school children participating in afterschool and summer camps that discuss living a healthy lifestyle through food choices and exercise.

Sales Associate

T.J. MAXX
Woodbridge, VA
11.2018 - 05.2019
  • Stocked and organized departments for a pleasing customer experience.
  • Processed price checks, purchases, exchanges, and returns at the cash register.
  • I labeled shipment items in storage and replenished, organized, and tidied aisles to ensure merchandise appeal and accessibility.
  • I interacted and engaged with customers, and assisted in finding products of the same brand or price.
  • Promoted company credit cards, sales, and merchandise.
  • I shared information to enhance a customer's shopping experience and increase business sales.
  • I discussed the benefits of rewards, promotions, and new products in the store.

Assistant Lead Teacher for a 21st Century Program

YMCA CHILD CARE
Winston-Salem, NC
08.2014 - 07.2015
  • Managed all data collection and record keeping for students in a Title I school.
  • Directed student discipline and character development by coaching kids and communicating with parents.
  • Provided staff members with the resources to conduct tutoring, crafting, and physical activities.
  • Data included paper and digital copies of attendance, parent information, program applications, and incidence reports using DropBox software.
  • I enforced program rules and taught respect and discipline.
  • I was on call for teachers/tutors via walkie-talkie.

Education

High School -

Bishop McGuinness Catholic High School
Kernersville, NC
05.2012

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Language Interpreter

Certification

  • CPR Certified, 01/01/24
  • Residential Child and Youth Care Certified

References

German Garcia, (336) 406-7323

Languages

  • Fluent in Spanish
  • Fluent in English

Timeline

Bilingual Parent Liaison

WSFCS
08.2024 - Current

Youth Care Worker

Deployed Services
11.2023 - 06.2024

Contract Interpreter

Communication Access Partners Inc
01.2023 - 06.2024

Customer Service Agent

ENVOY AIR
08.2021 - 07.2023

Counselor

IMPRINTS CARES
08.2019 - 12.2021

Teacher Assistant

YMCA CHILD CARE
06.2019 - 08.2019

Sales Associate

T.J. MAXX
11.2018 - 05.2019

Sales Associate

BATH & BODY WORKS
10.2017 - 10.2019

Assistant Lead Teacher for a 21st Century Program

YMCA CHILD CARE
08.2014 - 07.2015

High School -

Bishop McGuinness Catholic High School

Forsyth Technical Community College

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