Widney Roberts
Coral Springs,FL
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Multi Staffing Agency
Remote
02.2019 - Current
- Collaborated with department heads to assess staffing needs and align workforce planning strategies.
- Facilitated training sessions on company policies, compliance, and performance management for staff.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Customer Service Representative
Envision Healthcare
Miramar, FL
06.2015 - 10.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and systems.
- Educated patients on insurance options and benefits, facilitating informed decision-making regarding healthcare services.
Education
High School Diploma -
Dolphin Park High School
Miramar, FLSkills
- HR policies
- Employee relations
- Training and mentoring
- Training
- Problem-solving
- Customer support
- Customer service
- Multitasking and organization
Timeline
Human Resources Manager
Multi Staffing Agency
02.2019 - Current
Customer Service Representative
Envision Healthcare
06.2015 - 10.2020
High School Diploma -
Dolphin Park High School