Wije Desilva
East Windsor,USA
Summary
Dynamic service professional with a decade of experience in customer service and administrative support, thriving in fast-paced environments. Proven ability to foster team collaboration, ensuring reliability and adaptability to evolving demands. Committed to excellence and integrity, consistently delivering high-quality results that exceed expectations. Proactive problem-solving approach and passion for enhancing customer experiences drive continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Care Service Writer
08.2024 - Current
- Interacting with customers by greeting them and building a cordial relationship by actively listening to their vehicle issues.
- Educating customers on available services, pricing and translating technical words into plain language.
- Solving customer complaints by escalating issues to the management to ensure a speedy satisfactory resolution.
- Managing the workflow and informing the management if adequate technicians are not available to process the day’s work with suggestions to reschedule some work orders.
Shift Lead
Walgreens
08.2021 - 07.2024
- Managing the store operations in the absence of the Store Manager.
- Assigning work to associate and monitoring entrusted work is completed on time.
- Responsible for balancing the Cash Registers at the end of the day and ensuring the total cash received agrees with the total cash in the Safe.
- Performing lobby engagement to interact with customers to obtain their feedback on shopping experience.
- Recognized team with rewards for outstanding operational excellence.
Teller
Investors Bank
05.2018 - 07.2021
- Suggested various Banking Products to suit individual customers' needs.
- Maintained a cordial relationship with customers by providing excelled customer service.
Supervisor
Wachovia Bank
02.2013 - 04.2018
- Responsible for processing Account Payable and Receivable transactions.
- Created monthly consolidated financial reports via excel and Power Point showing contributions received from all branch churches.
Operations Associate (Contract Position)
Geller And Company
01.2007 - 11.2007
- Provided back-office support for funds transfer payments in US Dollars and other currencies.
- Monitored end of day controls to ensure all payments and receipts have been processed.
- Consistently met deadlines for processing wire transfer payments.
Education
Associate of Arts - Accounts & Banking
Chartered Institute of Bankers
London, United Kingdom01.1998
Skills
- Management of retail processes
- Strong customer support skills
- Committed to continuous learning
- Skilled at prioritizing tasks simultaneously
- Effective team contributor
- Embrace change
- Adaptability and flexibility
Certification
Associated Degree from Institute of Chartered Bankers in London, UK.
Timeline
Auto Care Service Writer
08.2024 - Current
Shift Lead
Walgreens
08.2021 - 07.2024
Teller
Investors Bank
05.2018 - 07.2021
Supervisor
Wachovia Bank
02.2013 - 04.2018
Operations Associate (Contract Position)
Geller And Company
01.2007 - 11.2007
Associate of Arts - Accounts & Banking
Chartered Institute of Bankers