Wiktor jedrzejewski
ROCK HILL,SC
Summary
Accomplished Plumbing Manager with a proven track record at Brothers Air Heat & Plumbing, enhancing team collaboration and driving sales to exceed goals. Expert in workplace safety and licensed Master Plumber in NC (S34944) and SC (30656). Skilled in resolving customer complaints, ensuring continued patronage, and leading teams to innovate in complex project challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Plumbing Manager
Brothers Air Heat & Plumbing
01.2018 - Current
- Enhanced team collaboration by fostering open communication channels between departments and project teams.
- Coordinated scheduling of plumbing projects to ensure optimal resource allocation and timely completion of tasks.
- Implemented safety protocols to minimize workplace accidents and protect personnel in the field.
- Lead cross-functional teams in developing innovative solutions for complex plumbing challenges faced during various projects.
- Power BI reporting daily to keep track of average tickets, daily sales, revenue, month to date and pacing numbers.
- Monthly MOR's with upper management to discuss the success of the department and improvements needed.
- Interviewing potential candidates for job roles Plumbers Installers helpers and electricians.
- Driving Sales to produce the desired revenue to meet company goals to exceed monthly budget.
- Controlling time sheets daily and managing overtime to control labor budget approving all time sheets weekly with office and field staff.
- Managing and controlling materials to ensure a positive material budget each month.
- Collections on past due accounts to keep accounts from going in to write off statues to ensure positive gross margins and EBITA.
- Weekly meetings with field and office employees to ensure goals of the business are aligned.
- This is a summary of my daily duties I performed many more willing to explain if asked or needed.
Plumbing Service Manager
Roto-Rooter Plumbing & Water Cleanup
02.2013 - 12.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
High School Diploma -
Venice High School
Venice, FL05-2001
Skills
- Workplace safety
- Scheduling and planning
- Sales and marketing
- Estimating costs
- License Holder NC & SC Master PLumber
- NC License No S34944
Accomplishments
Front Line Manager Trained (ARS Network)
Management Evolution Trained (ARS Network)
Certification
Certificate of Completion Excavation and Trench Safety
Back flow Certified SC
Well Certification
Languages
Polish
Limited Working
Timeline
Plumbing Manager
Brothers Air Heat & Plumbing
01.2018 - Current
Plumbing Service Manager
Roto-Rooter Plumbing & Water Cleanup
02.2013 - 12.2018
Certificate of Completion Excavation and Trench Safety
Back flow Certified SC
Well Certification
High School Diploma -
Venice High School
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