Wilber Alvarez
Houston
Summary
Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role. Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes. Energetic and collaborative individual with a passion for teamwork and customer satisfaction. Understands the importance of effective communication and problem-solving. Committed to contributing positively and making a meaningful impact on team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Quick Quack Car Wash
10.2024 - Current
- Operated car wash equipment efficiently to ensure high-quality service delivery.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of work areas to enhance safety and operational efficiency.
- Trained new team members on standard operating procedures and safety protocols.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Increased sales through effective product placements and persuasive communication skills.
Membership Services Representative
Ymca Of Greater Houston
01.2024 - 10.2024
- Assisted members with account inquiries and service requests, enhancing customer satisfaction.
- Processed membership applications and renewals efficiently, ensuring accurate data entry.
- Educated members on program offerings and benefits, promoting engagement within the community.
- Coordinated member events and workshops, fostering a sense of belonging among participants.
- Assisted prospective and established members in person or by telephone.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Engaged community at fairs and special membership drive events.
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Coordinated closely with other departments such as fitness trainers or guest services teams to ensure seamless support for member needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
McDonalds Crew Member
McDonald's
06.2023 - 01.2024
- Maintained cleanliness of dining area and kitchen, ensuring compliance with health regulations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Trained new crew members on food preparation processes and customer service protocols.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
High School Degree -
Klein Forest High School
Houston, TX05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Flexible schedule
- Collaboration and teamwork
- Following instructions
- Attention to detail
- Computer skills
- Heavy lifting
- Sales expertise
- FLUENT IN Spanish
- Proficient in AutoCad
- Proficient in AutoInventor
- Proficient in MicrosoftWord
Certification
- Certified in AutoCAD
- Certified in AutoInventor
- Drivers License - Present
Languages
Spanish - Fluent
English - Fluent
Timeline
Team Member
Quick Quack Car Wash
10.2024 - Current
Membership Services Representative
Ymca Of Greater Houston
01.2024 - 10.2024
McDonalds Crew Member
McDonald's
06.2023 - 01.2024
High School Degree -
Klein Forest High School