Wilber Benites Sosa
Summary
Detail-oriented Service Administrator with a strong focus on customer satisfaction, communication, and workflow management. Proven ability to coordinate service operations efficiently and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Service Administrator
Koons Ford Woodbridge
02.2022 - Current
- Coordinate service appointments to enhance customer satisfaction and streamline operations.
- Manage customer inquiries, providing timely and accurate information regarding services and pricing.
- Process service requests and documentation, ensuring compliance with company policies and standards.
- Assisted in training new staff on operational procedures and customer service best practices.
- Coordinate customer vehicle pickups and deliveries while ensuring safe and professional transportation.
- Manage the dealership's loaner vehicle fleet by checking vehicles in and out, verifying vehicle condition, documenting mileage, and maintaining accurate records.
- Assist service advisors with customer check-in, repair order creation, vehicle inspections, and scheduling service appointments.
- Communicate with customers regarding service updates and answer questions to provide a positive service experience.
- Inspect vehicles for damage before and after loaner use and maintain vehicle readiness for customers.
- Work closely with service advisors and technicians to support daily dealership operations and maintain efficient workflow.
- Prioritize multiple responsibilities in a fast-paced dealership environment while maintaining attention to detail.
- Develop strong knowledge of dealership procedures, automotive systems, and customer service standards.
Retail Sales Associate
Harbor Freight Tools
08.2021 - 01.2022
- Assisted customers in selecting automotive, hand, and power tools based on their needs.
- Maintained product knowledge across a wide range of tools, equipment, and shop supplies.
- Stocked merchandise, organized inventory, and ensured the sales floor was clean and well maintained.
- Operated cash registers and processed customer transactions accurately.
- Received shipments, unloaded freight, and restocked inventory efficiently.
- Worked in a fast-paced team environment while providing excellent customer service.
- Followed safety procedures when handling tools, equipment, and store inventory.
Car Wash Attendant
White Horse Car Wash
05.2019 - 08.2021
- Cleaned, detailed, and prepared customer vehicles to high quality standards.
- Safely drove and positioned a wide variety of vehicles throughout the wash and detailing process.
- Performed interior and exterior cleaning, including vacuuming, window cleaning, tire dressing, and surface detailing.
- Conducted basic vehicle inspections before and after service to identify existing damage.
- Maintained cleanliness and organization of work areas, equipment, and supplies.
- Delivered friendly, professional customer service while working efficiently in a fast-paced environment.
- Followed safety procedures to ensure proper handling of customer vehicles and equipment.
Education
High School Diploma -
Forest Park High School
Dumfries, VASkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Workflow management
Timeline
Service Administrator
Koons Ford Woodbridge
02.2022 - Current
Retail Sales Associate
Harbor Freight Tools
08.2021 - 01.2022
Car Wash Attendant
White Horse Car Wash
05.2019 - 08.2021
High School Diploma -
Forest Park High School