Wilbert Shepherd
Houston
Summary
Compassionate caregiver with extensive experience at Home Helper, adept at enhancing clients' quality of life through respectful and supportive companionship. Proven ability in medication management and effective communication, ensuring optimal health outcomes. Recognized for building strong relationships and delivering personalized care, fostering trust and emotional well-being in clients.
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
32
32
years of professional experience
Work History
Caregiver
Home Helper
11.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver
Melton Family
Houston, TX
06.2023 - 10.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship to enhance emotional well-being of individuals.
- Maintained cleanliness and organization in client environments to promote health.
- Followed care plans developed by healthcare professionals for personalized support.
- Communicated effectively with clients and families to address needs and concerns.
- Adapted quickly to changing client requirements for optimal care delivery.
- Monitored clients' physical and emotional states, reporting changes to supervisors.
- Supported mobility and transportation needs, facilitating access to appointments and activities.
Administrative Manager
City Of Houston
Houston, TX
01.2007 - 10.2024
- Coordinated administrative functions to streamline office operations and enhance efficiency.
- Managed scheduling and prioritized tasks to support executive team and improve workflow.
- Implemented document management system to organize files and facilitate information retrieval.
- Developed training materials for new staff, ensuring consistency in onboarding processes.
- Oversaw budget tracking and resource allocation to optimize departmental expenditures.
- Facilitated communication between departments, enhancing collaboration on projects and initiatives.
- Reviewed administrative procedures, identifying areas for improvement and implementing solutions.
- Led regular team meetings to assess progress, address challenges, and foster a productive work environment.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Regional Loss Prevention Manager
Ana Liens
Houston, TX
06.2000 - 05.2007
- Developed and implemented loss prevention strategies to minimize inventory shrinkage.
- Led regional training programs to enhance staff awareness of theft prevention techniques.
- Analyzed incident reports to identify trends and develop targeted interventions.
- Collaborated with law enforcement on investigations related to organized retail crime.
- Utilized advanced surveillance systems to monitor high-risk areas effectively.
- Leveraged advanced surveillance technology to monitor store activity, swiftly identifying potential threats and taking appropriate action.
- Developed strong relationships with law enforcement agencies, facilitating cooperation on criminal investigations related to retail theft.
- Successfully resolved numerous cases of fraudulent returns by partnering with customer service departments to implement stricter return policies and verification methods.
- Maintained up-to-date knowledge on industry best practices for loss prevention, regularly sharing insights with colleagues and leadership teams for continuous improvement efforts.
- Enhanced overall store safety by conducting regular inspections and addressing any identified hazards or risks promptly.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and resolution of multiple instances of employee misconduct.
- Streamlined communication channels between regional stores to efficiently share information on loss prevention trends and strategies.
- Implemented targeted loss prevention initiatives in high-risk areas, significantly decreasing occurrences of theft in those locations.
- Championed a proactive approach to risk management, fostering a company-wide culture of security consciousness and vigilance.
- Collaborated with store management to develop effective security plans, leading to decreased incidents of theft and fraud.
- Evaluated operational processes for potential vulnerabilities, proposing actionable solutions to strengthen overall security measures.
- Improved inventory control procedures, minimizing stock discrepancies and reducing financial losses.
- Delivered detailed reports on regional loss prevention performance to senior leadership, leading to informed decision-making and strategic planning initiatives.
- Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.
- Reduced company losses by implementing efficient loss prevention strategies and conducting regular audits.
- Optimized budget allocation for loss prevention resources by consistently monitoring department spending against defined targets.
- Increased employee awareness of loss prevention through comprehensive training programs and workshops.
- Provided expert guidance on emergency response plans, ensuring staff were well-prepared for potential crises situations.
- Managed a team of loss prevention professionals, ensuring consistent performance and adherence to company policies.
- Conducted daily store walk-throughs to identify potential security risks.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
Senior Field Auditor
One Price Clothing
Houston, TX
08.1994 - 06.2006
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Analyzed financial records for discrepancies, enhancing accuracy in reporting processes.
- Collaborated with cross-functional teams to identify areas for process improvement and operational efficiency.
- Developed audit plans and schedules, optimizing resource allocation and project timelines.
- Mentored junior auditors, fostering skill development and knowledge sharing within the team.
- Implemented data analysis tools for effective audit execution, improving overall audit quality.
- Presented findings to management, driving strategic decisions based on audit results and recommendations.
- Led initiatives to streamline auditing processes, resulting in improved workflow efficiency across departments.
- Ensured compliance with regulatory requirements by meticulously reviewing company policies and procedures during field audits.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
Associate of Science - Hotel & Restaurants Management
Houston Community College
Houston, TXBachelor of Science - Education
Prairie View A&M University
Prairie View, TXBachelor of Science - Nutrition
Clayton College
Birmingham, AL03-1991
High School Diploma -
Forest Brook
Houston, TX06-1987
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Compassionate communication
- Medication and appointment reminders
- Supportive companionship
- Direct patient care
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- Case management
- Social interaction
Languages
English
Full Professional
Timeline
Caregiver
Home Helper
11.2024 - Current
Caregiver
Melton Family
06.2023 - 10.2024
Administrative Manager
City Of Houston
01.2007 - 10.2024
Regional Loss Prevention Manager
Ana Liens
06.2000 - 05.2007
Senior Field Auditor
One Price Clothing
08.1994 - 06.2006
Associate of Science - Hotel & Restaurants Management
Houston Community College
Bachelor of Science - Education
Prairie View A&M University
Bachelor of Science - Nutrition
Clayton College
High School Diploma -
Forest Brook