Wilbertha Piris Ofori
Ambulatory Tech
Reading,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant
University of Rochester, Strong Memorial Hospital
Rochester, NY
02.2022 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Shipping Clerk and Packaging
Trufrom manufacturing Corporation
Rochester, NY
06.2021 - 11.2021
- Package cheap metal parts
- Shipping to any location
- Schedule UPS, FedEx, DHL and all freight trucks
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Produced daily reports on shipments, team performance and financial numbers.
- Monitored merchandise received and shipped from facility in computer system.
- Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
- Contacted transport companies and suppliers to expedite, trace or return shipments.
- Maintained inventory of shipping materials and supplies.
Dispatcher/Delivery Driver Assistant
T&T Freight
Rochester, NY
09.2020 - 06.2021
- Get route ready for driver Deliver staples packages. Charge delivery phones and Assign van to each drivers.
- Lifted boxes and products with correct safety gear and techniques.
- Kept loads from being damaged through proper loading and security.
- Used scanners to track parcel information, condition or receipt.
Delivery Driver
Systemize Logistics
Rochester, NY
04.2019 - 09.2020
- Delivered amazon packages to customers' houses
- Customer service
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Located and selected merchandise to verify against delivery sheet specifications.
- Directed product loading and checked load balance to prevent on-road incidents.
Cashier
Arby’s
Henrietta, NY
10.2019 - 07.2020
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Speedway
Henrietta, NY
03.2019 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Received payments for products and issued receipts.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Cashier
Burnap Farm Market
Sodus, NY
03.2017 - 08.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Received payments for products and issued receipts.
Education
Associate of Applied Science - Business Administration
Monroe Community College
Henrietta, NY 08.2021 - 05.2023
Completed Program - Cosmetology
Wayne Technical Career Center
Williamson, NY06.2018
High School Diploma -
Sodus Central high school
Sodus, NY06.2018
Skills
- Package preparation
- Route planning
- Multitasking
- Problem resolution
- Decision-making
- Shipping coordination
- MS Office proficiency
- Customer Support
- Inbound and Outbound Calling
- Bilingual Haitian Creole and English
- Customer Service
- Microsoft Office expertise
- Shipping and receiving understanding
- Problem-solving abilities
- Cargo handling
- Excellent sense of direction
- Exceptional written and verbal communication skills
- Perfect attendance record
- Dependable and reliable
- Courteous and polite demeanor
- Time management skills
Patient triage
Quick problem solver
Patient care coordination
CPR
Certified in basic life support (BLS)
First aid
Insurance verification
Patient scheduling
Vital signs and examinations
Customer service
Direct patient care
Languages
I speak Haitian Creole and English.
Additional Information
- Awards , Honor Roll, perfect attendance, Student of the Month, human communication relation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Haitian Creole
Native language
French
Advanced (C1)
C1
Interests
Referal coordonator
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork from home option4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Assistant
University of Rochester, Strong Memorial Hospital
02.2022 - Current
Associate of Applied Science - Business Administration
Monroe Community College
08.2021 - 05.2023
Shipping Clerk and Packaging
Trufrom manufacturing Corporation
06.2021 - 11.2021
Dispatcher/Delivery Driver Assistant
T&T Freight
09.2020 - 06.2021
Cashier
Arby’s
10.2019 - 07.2020
Delivery Driver
Systemize Logistics
04.2019 - 09.2020
Cashier
Speedway
03.2019 - 03.2020
Cashier
Burnap Farm Market
03.2017 - 08.2018
Completed Program - Cosmetology
Wayne Technical Career Center
High School Diploma -
Sodus Central high school
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