Wilbur Rivera
Front Royal,USA
Summary
Experienced telecom and 911 industry veteran with over 20 years of proven success in delivering impactful results. Demonstrated expertise in cultivating both internal and external relationships to drive collaborative success towards organizational objectives. Thrives in dynamic, fast-paced environments, adeptly leveraging skills to foster team achievements. Committed to exceeding expectations and actively contributing to ongoing improvement initiatives.
Engineering professional prepared for high-impact roles with extensive experience in leading cross-functional teams and managing large-scale projects. Known for strong focus on collaboration and achieving results, adapting seamlessly to changing project needs. Possesses technical acumen and strategic planning skills that drive engineering excellence and innovation.
Overview
27
27
years of professional experience
Work History
Principal Engineer
Quecon, Inc.
Front Royal, VA
09.2021 - Current
- Fulfilled the role of telecommunications project engineer, project analyst and scheduler/coordinator within the FAA Telecommunications Infrastructure (FTI)/Remote Telecommunications Infrastructure Replacement (RTIR) Network Deployment Services team, overseeing operations across the Western, Central, and Eastern Regions. Adeptly managed the timely submission of various forms including Asbestos, Environmental and Occupation Safety Health (EOSH 3900-18), Project Risk Plan (PRP), and Work Request Review (WRR), ensuring seamless project delivery. Additionally, coordinated more than 100+ site surveys and site preparations across all three regions, diligently monitoring progress every step of the way until transition.
- Provide telecommunication integration support to the Program management Office (PMO) to help transition system/s from TDM to IP.
- Foster FTI RTIR program with an annual budget of $7M-$10M, ensuring efficient allocation of resources and adherence to approved financial limits. Successfully optimized resource distribution to meet program goals and minimize overspending.
- Provided Telecommunications Subject Matter Expert guidance and engage in collaborative efforts with both internal and external support teams, including Project Engineer Leads, Project Engineers (PE), Service System Center Managers (SSC), Safety and Environmental Compliance Manger (SECM), and Field Lead Engineers.
- Actively overseeing the FTI RTIR project managed by our Network Deployment Services team and ensuring all updates/changes are promptly addressed. Projects are scheduled and delivered within given timeline.
- Facilitate weekly meetings with field engineers, a practice that has contributed to a remarkable 95% project completion rate for FTI RTIR projects in both 2022 and 2023 calendar year.
- Expert in creating and managing Job Control Numbers (JCN) for various tasks such as Site Surveys, Site Preparations, and Telco assignments across FTI RTIR sites, as well as for projects beyond FTI RTIR, like Microwave Decommissions.
- Assist in generating 700 JCNs through the Corporate Work Plan (CWP) across all three regions and support assigning Project Engineers.
- Conducted numerous training sessions on CWP functionality for both new and existing Project Engineers and Project Leads. Collaborated closely with Engineering Services’ schedulers to prepare for the FAA Equipment Network Systems project. Served as the primary point of contact for addressing CWP-related issues for both Network Deployment Services (NDS) and Engineering Services (ES) team.
- Engage in more than 20 project planning calls alongside Project Engineers, Service System Center Manager, Safety and Environmental Compliance Manger, and Field teams to gain deeper insights into project requirements. Adaptable to modifying JCNs, schedules, forms, and funding as per evolving project needs, ensuring timely project completion.
- Skilled in Corporate Work Plan, Primavera, Funding Memo, Cost Estimation, Tableau Reporting, and proficient in data mining and analytics. Provided extensive support to project engineers across all three regions, including assistance with baseline establishment, schedule creation and updates, project team allocation, development of project risk plans, and closure of JCNs.
- Effectively managed 8 microwave decommissioning projects and 5 FTI RTIR projects, achieving a 95% success rate in delivery.
- Spearheaded the creation of project plans, conducted comprehensive project plan review calls, facilitated communication between SSC and Field teams, and handled the generation of WRRs, asbestos forms, and project scheduling.
- Collaborate closely with the PMO’s RTIR workload and progress report (STOPLIGHT) lead to ensure data accuracy aligns seamlessly with various sources including CWP, NDS Schedule, L3H FTI RTIR, SDSA, and Special Construction Reports. Identify sites with high and low operational impact for the current calendar year. Oversee the scheduling and delivery of more than 100+ site surveys and preparations within established processes.
- Experience collecting, analyzing, and presenting data using a variety of IT tools including Microsoft Word, Excel and PowerPoint.
- Experience developing, managing, and improving office automation processes and data systems, and developing/modifying macros.
- Act as a contributing telecom specialist on large work activities to facilitate the development of new and innovative approaches, methodologies, and/or tools for business planning, rulemaking activities, and new technologies. Work collaboratively with staff, management, and other stakeholders, as required, to ensure alignment with current national policy and ongoing strategic initiatives.
- FAA Contract Support (Telecommunications Program Analyst and Scheduler)
- Supervisor: Bruce O’Neal M: 801-698-0114
E-911 Telecommunications Deployment Specialist/Coordinator
Comtech Telecommunications Corp.
Seattle, WA
05.2016 - 09.2021
- Provide support and coordination in the development, upkeep, and implementation of plans for Wireless E9-1-1 and Text-to-911 deployments across 35 states, encompassing 2G, 3G, GSM, CDMA, and LTE connectivity technologies.
- Participate telecommunications systems upgrade for Verizon Wireless, managing a $5M-$7M budget to successfully upgrade systems across 35 states.
- Collaborate and coordinate with telecommunication field team with testing of Enhanced 911 calls and Text-to-911 services across 35 states and over 50 PSAPs (Public Safety Answering Points) using the Splunk tool. Collaborate closely with PSAP representatives and cell site technicians to verify that calls are accurately routed to the appropriate PSAPs via 2G, 3G, GSM, CDMA, and LTE connectivity. Ensure the accuracy of call numbers, latitude/longitude coordinates, PSAP response, and building addresses. Provide on-the-spot troubleshooting when required.
- Expert knowledge of Verizon, T-Mobile, and ATT Wireless Carriers implementation and configuration procedures which facilitates rapid emergency response and longitude/latitude accuracy. The deployments included 35 States with over 100+ systems upgrades and over 1000+ man hours of end-to-end testing within the span of 8 Months.
- Act as a contributing telecommunications deployment specialist on large work activities to facilitate the development of new and innovative approaches, methodologies, and/or tools for business planning, rulemaking activities, and new technologies. Work collaboratively with staff, management, and other stakeholders, as required, to ensure alignment with current national policy and ongoing strategic initiatives.
- Acquired skill in SQL coding for data mining and analysis for big data. Accountable for generating monthly reports on project status and updates at the VP level through Excel and Power Point presentation. Actively participated in weekly status calls with all 3 major carriers.
- Supervisor: Jeff Farmer M: 206-992-5786
Wholesale Telecommunications Service Account Manager
CenturyLink Telecommunications
Seattle, WA
11.2006 - 06.2015
- Serve as the telecommunications main point of contact for all pre-sales and post-sales support and coordination for both Asia and National accounts. Manage Optical Carrier implementation and maintenance, billing processes, after-hours cuts, order entry, escalations, contract management, and systems-related tasks.
- Played a key role in the successful telecommunication implementation of 15 Optical Carrier facilities across four Asia-based accounts, including Singtel, Japan Tel, Korea Tel, and Tata Communications.
- Managed a portfolio of key wholesale telecommunications accounts with a combined annual budget of $5M-$10M, ensuring account growth and profitability.
- Negotiated and closed wholesale deals contributing to $3M in new business, driving an increase in overall revenue with the collaboration of the sales team. Sales included 3 OC-3 & 5 OC-48.
- Effectively oversee and expand a portfolio of critical telecommunications accounts, resulting in a notable 15% revenue growth over time. Devise and execute tailored account strategies to address client requirements while simultaneously achieving overarching business objectives.
- Collaborate closely with telecommunication project managers, sales and external vendors to define project priorities, establish milestones, and proactively drive schedules and coordination to ensure timely delivery.
- Maintain transparent communication regarding telecommunications project status, providing detailed answers to inquiries, and consistently delivering clear and concise summaries to the leadership/management team for the projects under your ownership.
- Independently drive cross-functional projects to successful completion by collaborating with both internal and external engineering teams. Cultivate robust client relationships through consistent communication, on-site visits, and adept problem-solving to ensure client satisfaction and project success.
- Territories: Asia and National Accounts
- Supervisor: Matthew Marquez M: Unknown
Supervisor Network Operations Center
Qwest Telecommunications
Seattle, WA
06.2001 - 11.2006
- As a Telecommunications Network Operations Center Supervisor with six years of experience, I have successfully led a team of 25 Customer Telecommunications Technicians and 15 implementation employees. In this role with the collaboration of my team, have successfully closed over 1500 trouble tickets and over 1000 provisioning ticket with the support of the field and central office technicians.
- Optimized resource allocation, coordination, and team workflows, reducing network downtime by 20%, resulting in approximately $200K of savings.
- Managed Telecommunications’ Company Initiated Activity to provide upgrade to central office equipment with an annual budget of $2M. This includes, but not limited to phone systems, switches, routers, cables, and other networking hardware.
- Responsible for monitoring telecommunication network performance, promptly identifying and resolving any issues to uphold optimal system functionality. Through effective collaboration with other departments, I ensure seamless communication and support for all network-related matters, thereby maintaining uninterrupted operations.
- In charge of overseeing the successful execution of telecommunications of over 1000 tickets of moves, adds, changes, migrations, and disconnects, which encompasses various tasks such as central office equipment updates, field equipment replacement, and facility upgrades conducted via after-hours cuts.
- Regularly conduct monthly performance reviews to evaluate team members' performance and progress. Provide tailored training sessions aimed at enhancing skills and improving overall efficiency within the team.
- Participate in monthly weekend duty for both repair and provisioning departments. Serve as the point person for initiating a call bridge in the event of fiber cuts, facilitating internal discussions to strategize and implement action plans for issue resolution.
- Supervisor: Ron Winn M: Unknown
Customer Communications Technician
US West Telecommunications
Seattle, WA
11.1998 - 06.2001
- Deliver first-level technical support for telecommunication systems by efficiently and effectively troubleshooting customer issues across a spectrum of stakeholders, including carriers, internal departments, field technicians, and central office (CO) technicians. This support encompasses T1 to Optical Carrier systems, ensuring swift resolution of issues to maintain seamless operations.
- Oversee incoming repair calls from telecommunications carriers, CO technicians, switch technicians, and field technicians, handling the generation of trouble tickets or network monitoring tickets. Successfully closed out approximately 800+ tickets.
- Investigate and resolve over 800 telecommunication issues, ranging from DSO, DS1/T1, T3 to OC systems, through comprehensive troubleshooting techniques. Additionally, proficiently modify channels using Nortel or Ericsson switches to address network challenges effectively.
- Engage in after-hours cuts spanning from T1 to OC systems for approximately 25 projects. Ensure smooth migration of circuits to new facilities without any disruptions and conduct thorough circuit testing post-cut to validate functionality and reliability.
- Serve as the telecommunication’s primary point of contact for any switch access related to troubleshooting DSO and higher facilities. This includes but not limited to busy out a channel from a T1 carrier for troubleshooting.
- Supervisor: Ken Neufeld M: Unknown
Education
Bachelors of Applied Science - Electronics Engineering
ITT Technical Institute
01.1998
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
01.1997
Bachelors of Science - Commerce, Major in Accounting
University of San Carlos
01.1991
Skills
- Workflow coordination
- Research and analysis
- Drawing review
- Customer focus
- Project team leadership
- Project management
- Business analysis
- Data review
- Project coordination
- Technical research
Timeline
Principal Engineer
Quecon, Inc.
09.2021 - Current
E-911 Telecommunications Deployment Specialist/Coordinator
Comtech Telecommunications Corp.
05.2016 - 09.2021
Wholesale Telecommunications Service Account Manager
CenturyLink Telecommunications
11.2006 - 06.2015
Supervisor Network Operations Center
Qwest Telecommunications
06.2001 - 11.2006
Customer Communications Technician
US West Telecommunications
11.1998 - 06.2001
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
Bachelors of Science - Commerce, Major in Accounting
University of San Carlos
Bachelors of Applied Science - Electronics Engineering
ITT Technical Institute