Wilchelle Coates
Jacksonville
Summary
Accomplished Senior Juvenile Probation Officer with a proven track record at the State of Florida-Department of Juvenile Justice, significantly reducing recidivism through individualized service planning and strong community resource coordination. Expert in substance abuse awareness and excels in multidisciplinary collaboration, demonstrating exceptional family engagement and courtroom testimony skills.
Overview
19
19
years of professional experience
Work History
Senior Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
04.2021 - Current
- Reduced recidivism rates by developing individualized case plans for successful rehabilitation.
- Developed strong partnerships with community organizations, offering valuable resources for at-risk youth.
- Provided crisis intervention, addressing immediate needs and connecting youth with necessary services.
- Participated in ongoing professional development opportunities to stay current on industry trends and emerging issues in juvenile justice.
Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
08.2006 - 04.2021
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
Case Manager
Correctional Services of Florida
07.2005 - 12.2006
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Arts - Criminal Justice
Edward Waters College
Jacksonville, FL04-2005
Skills
- Individualized service planning
- Community resource coordination
- Substance abuse awareness
- Family engagement
- Courtroom testimony
- Multidisciplinary collaboration
- Probation supervision
Timeline
Senior Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
04.2021 - Current
Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
08.2006 - 04.2021
Case Manager
Correctional Services of Florida
07.2005 - 12.2006
Bachelor of Arts - Criminal Justice
Edward Waters College
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