Wilda Brugal-Vasquez
Lawrenceville,GA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Auto Point Corp
09.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Bilingual Assistant
Bay Auto Import
10.2014 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science -
PUCMM
Dominican Republic04.2013
Skills
- Fluent Bilingualism
- Problem-Solving
- Spanish translation
- Call center experience
- Payment Processing
- Service Recommendations
- Customer Support
- Account Management
- Claims Evaluation
- Sales Promotion
- Customer Service
- Calm and Professional Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Auto Point Corp
09.2019 - Current
Bilingual Assistant
Bay Auto Import
10.2014 - 10.2019
Bachelor of Science -
PUCMM
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