Wiley Cates
Albuquerque
Summary
Seasoned Operations Manager and highly motivated leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Highly trainable, and fast learning. Bringing solid understanding of general business, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Assistant Site Manager
Mister Car Wash
06.2021 - 09.2023
- Helped senior managers run smooth operations by independently handling day to day operations
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Planned, designed, and scheduled phases for medium/large projects.
- Assisted in driving year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sous Chef
Estevan Restaurant
03.2018 - 04.2020
- Acted as executive chef when required to maintain continuity of service and quality.
- Developed menus to meet customer preferences, and cost objectives
- Maintained performance standards with executive Chef to maintain kitchen and food standards/quality
- Improved operations by onboarding candidates for key positions.
Café Manager
Santa Fe Community College
01.2019 - 02.2020
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies
- Developed and implemented administrative procedures
- Maintained site productivity with financial statement analysis
- Maintained customer satisfaction with professional management of complex situations.
Education
Bachelor of Arts - Business Administration
Eastern New Mexico University
Portales, NM05.2024
Associate of Science - Culinary Arts
Central New Mexico Community College
Albuquerque, NM11.2021
GED -
Montclair High School
Montclair, NJ01.2017
Skills
- Business Administration
- Financial Management
- Logistics Coordination
- Operations Management
- Administrative Leadership
- Customer Service
Timeline
Assistant Site Manager
Mister Car Wash
06.2021 - 09.2023
Café Manager
Santa Fe Community College
01.2019 - 02.2020
Sous Chef
Estevan Restaurant
03.2018 - 04.2020
Bachelor of Arts - Business Administration
Eastern New Mexico University
Associate of Science - Culinary Arts
Central New Mexico Community College
GED -
Montclair High School
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