Wilford Batiste
Boutique Air
Grand Prairie,TX
18
years of professional experience
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 8 years of progressive Airline experience to positively impact business operations.
Work History
Reginal Manager
7 Years 7 Months- Established and maintained operational standards for 6 Stations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Hold weekly meetings with Station Managers to identify techniques to overcome sales obstacles.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Traveled to each station monthly to manage each store and perform reviews of individual managers and employees.
- Suggested corrective services to handle customer complaints.
- Trained new employees on proper protocols and customer service standards.
Customer Service Supervisor
3 Years 2 Months- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Lead Customer Service Representative
2 Years 11 Months- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Operations Supervisor
2 Years- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Devised and implemented improvements to reporting procedures.
- Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
Education
High School Diploma
Skills
Business Recordkeeping
Information Confidentiality
Goals and Performance
Recordkeeping Compliance
Federal Regulations
Timeline
Reginal Manager
Boutique Air
01.2019 - CurrentRead More
Customer Service Supervisor
Southwest Airlines
02.2015 - 04.2018Read More
Lead Customer Service Representative
United Airlines
10.2011 - 09.2014Read More
Operations Supervisor
American Eagle Airlines
02.2009 - 02.2011Read More
Istrouma High School
High School Diploma
Read More