Wilfred Johnson
Springfield
Summary
Dedicated Sales/Service Technician with expertise in troubleshooting, preventive maintenance, and customer service. Proven ability to manage shipping arrangements and support outside sales. Committed to ensuring operational efficiency and customer satisfaction.
Overview
1
1
Language
39
39
years of professional experience
Work History
Sales/Service Technician
Ridewell Corporation
05.1997 - 09.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Worked with OE clients to order the correct products.
- Placed and scheduled blanket orders to match customer orders.
- Was instrumental in assisting outside sales rep to operate a warehouse in Canada.
- Scheduled and maintained shipping arrangements for LTL and FTL.
- Quoted parts and freight.
- Have 14 years forklift experience.
- Have CDL class A
Warhouse Assitant
Southern Missouri Containers
06.1986 - 08.1996
- Collaborated with team members to optimize workflow and improve productivity.
- Monitored shipping schedules to ensure compliance with delivery deadlines.
- Provided support during peak periods, working overtime when needed to ensure all orders were fulfilled in a timely manner.
- Kept warehouse equipment well-maintained through proper usage and routine inspections, minimizing downtime due to malfunctions or repairs needed.
- Ensured smooth shipment processing by accurately labeling packages with appropriate shipping information.
- Reduced product damages during transit by carefully packaging items according to specifications.
- Optimized space utilization in the warehouse by strategically organizing products for easy access and retrieval.
- Ensured adherence to company policies and guidelines, promoting a professional work environment while efficiently completing assigned tasks.
- Checked and rechecked orders before packaging and shipping items.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed BOLs for each truck shipment.
Education
HVAC - HVAC
Pittsburg State University
Pittsburg, KS05-1978
Skills
- Installation and repair
- Attention to detail
- Preventive maintenance
- Customer service
- Independent work
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Hand tool expertise
- Client management
- Inventory management
- Electrical systems
- HVAC systems
- Problem solving
- After-sales support
- Cost estimations
- Warranty repair
- Task prioritization
Earned awards from Government as a 100% on time contractor when employed by Ridewell Corporation.
Shipped accurate products on time to the specific location per contracts.
Languages
English
Professional Working
Timeline
Sales/Service Technician
Ridewell Corporation
05.1997 - 09.2025
Warhouse Assitant
Southern Missouri Containers
06.1986 - 08.1996
HVAC - HVAC
Pittsburg State University