Wilfred Dillon
New York
Summary
Bilingual technology professional with a strong background in sales, customer service, and technical troubleshooting. Recognized for achieving top sales performance, maintaining exceptional customer satisfaction, and delivering effective solutions to complex technical issues. Skilled in computer assembly, programming, and retail operations.
Overview
5
5
years of professional experience
Work History
Sales Associate / Manager-in-Training
Millennium Wireless Technologies, AT&T Authorized Retailer
New York, NY
08.2024 - Current
- Ranked #1 in commission earnings in NYC for three consecutive months, generating $50,000 in commission (Jan–Mar).
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Consistently maintained a low cancellation rate and high customer satisfaction scores.
- Oversaw retail operations including opening/closing procedures, inventory management, and staff coordination.
- Trained and mentored new employees on sales techniques and product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Restaurant Associate
Zuma NYC
New York, NY
03.2022 - 04.2022
- Delivered exceptional service to high-end clientele, fostering positive guest experiences.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Trained in barista operations, beverage preparation, and restaurant opening/closing procedures.
- Developed communication and teamwork skills in a fast-paced, upscale environment.
- Fostered culture of teamwork, coordinating with front and back of house to ensure smooth operations.
Caregiver
N and J Home Care Inc
New York, NY
01.2021 - 03.2022
- Provided compassionate emotional support and assistance with hygiene, nutrition, and daily living activities.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted in behavioral management and care planning for clients with diverse needs.
- Maintained a safe, clean, and supportive living environment for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Associate’s Degree - Computer Information Systems (Honors)
New York City College of Technology
Brooklyn, NY12.2024
Advanced Regents Diploma - undefined
Long Island City High School
Astoria, NY06.2021
Skills
- Technical Skills: Java, Python, HTML, JavaScript, SQL, Computer Hardware Assembly & Repair, Network Setup & Configuration
- Professional Skills: Sales Strategy, Customer Service Excellence, Leadership, Inventory Management, Communication, Time Management
- Languages: English (Fluent), Spanish (Fluent)
- Problem-solving
- OPUS POS system operation & iPadOS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate / Manager-in-Training
Millennium Wireless Technologies, AT&T Authorized Retailer
08.2024 - Current
Restaurant Associate
Zuma NYC
03.2022 - 04.2022
Caregiver
N and J Home Care Inc
01.2021 - 03.2022
Advanced Regents Diploma - undefined
Long Island City High School
Associate’s Degree - Computer Information Systems (Honors)
New York City College of Technology
ADDITIONAL INFORMATION
- - Built and configured custom computers and networks for 7+ years.
- - Passionate about technology, fitness, and problem-solving.