Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilfredo Caraballo

Call Center Agent
Santo Domingo,Districo National

Summary

Skilled Call Center professional with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

3
3
years of post-secondary education
5
5
years of professional experience

Work History

Flagship Credit Collector

KM2 Solutions
Santo Domingo, Distrito Nacional, Republica Dominica
11.2016 - 03.2021
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Retention Specialist-OneTech

Alorica
Santo Domingo, Distrito National, Republica Dominica
08.2015 - 09.2016
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

Classical High School
Providence, RI
09.1982 - 06.1985

Skills

Troubleshooting

Accurate payment posting

Persuasion techniques

Call center experience

Multitasking abilities

Collaboration

Timeline

Flagship Credit Collector

KM2 Solutions
11.2016 - 03.2021

Retention Specialist-OneTech

Alorica
08.2015 - 09.2016

High School Diploma -

Classical High School
09.1982 - 06.1985

Similar Profiles

VIEW MORE PROFILESCREATE PROFILE
Wilfredo CaraballoCall Center Agent
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×