Matthew Hawley

Dallas,TX

Summary

Aspiring IT support professional with over six years of experience in the wireless industry, providing technical assistance, resolving customer issues, and supporting daily operations. Recognized as a top performer in the DFW market, with experience managing multiple high-performing locations. Reliable, goal-driven, and highly coachable with a strong commitment to learning IT systems and best practices.

Overview

years of professional experience

Work History

Flagship Store Manager / Fiber SME

Prime Communications

12.2021 - 04.2025

Led sales and operations at an AT&T flagship store through Prime Communications, driving 30%+ YoY performance growth through team training and process optimization.
Served as AT&T Fiber SME in North Dallas, coordinating partner events and educating customers on high-speed fiber solutions, building expertise in telecom infrastructure.
Managed merchandising, vendor displays, inventory, and schedules for premier store environment, ensuring 100% operational uptime via system troubleshooting.
Directed team of multiple employees to exceed sales goals, promoting several to Store Manager.
Earned multiple sales awards, including #1 regional finishes, demonstrating customer service and problem-solving skills.

Retail Store Manager

GPMobile

05.2019 - 12.2021

Directed T-Mobile branded store at GP Mobile, ensuring sales/operational excellence via merchandising, vendor displays, inventory control, and employee scheduling.
Revitalized underperforming location by coaching staff and deploying targeted sales strategies, achieving 25%+ YoY business growth.
Fostered premier customer environment through process improvements, enhancing team performance and store efficiency.
Implemented operational best practices to boost profitability, demonstrating problem-solving skills.

Skills

Sales
Client Satisfaction
Leadership Experience
Operational Excellence
Communications

Time Management
Computer Operation
Troubleshooting
Hardware/Software Support
Networking/Windows/Mac