Wilfredo Reyes
Mulberry,FL
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Operations Manager P&D
FedEx Express
Lakeland, FL
05.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce delivery times.
- Led cross-functional teams to implement process improvements, driving productivity gains.
- Monitored compliance with safety regulations, ensuring a secure working environment for all staff.
- Developed and executed training programs for new employees, promoting skill advancement and retention.
- Analyzed performance metrics to identify areas for improvement and inform strategic decisions.
- Coordinated logistics operations, optimizing routes and resource allocation for cost-effectiveness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager
FedEx Express
Lancaster, PA
09.2023 - 05.2024
- Fostered relationships with vendors to negotiate contracts and improve service levels across operations.
- Implemented technology solutions to automate processes, enhancing accuracy and reducing manual errors.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Operations Lead
FedEx Express
Tampa, FL
12.2014 - 09.2023
- Oversaw daily operations to ensure efficient package handling and timely deliveries.
- Developed and implemented process improvements, enhancing operational workflow and reducing delays.
- Trained and mentored team members on safety protocols and operational best practices.
- Coordinated cross-functional teams to address service issues and optimize delivery performance.
- Analyzed operational data to identify trends, driving strategic decisions for resource allocation.
- Managed inventory control processes, ensuring accuracy and minimizing discrepancies in stock levels.
- Led initiatives to enhance customer satisfaction through improved service quality and responsiveness.
- Enhanced team productivity by providing ongoing training and development opportunities.
Education
Diploma -
Armwood High School
Seffner, FLSkills
- Operations management
- Compliance management
- Efficiency improvement strategies
- Data analysis
- Report preparation
- Monitor staff performance and provide feedback on areas for improvement
- Attendance record management
- Industry engagement
- Customer service
- Team leadership
- Problem-solving
Accomplishments
- Promoted to Operations Manager after 9 years with the company.
- Earned the “Operations manager ” Award in 2023 for Manager of the Quarter for the Atlantic District.
- FWR Reporting
- Ftrack
- FCSA
- Ops Scheduler
- Paradox Hiring
- Workday
- Excel
- Word
- BZ Award in 2023 Atlantic District
- BZ Award in 2024 Atlantic District
- BZ Award in 2025 Central Florida District
Personal Information
Title: Manager P&D
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager P&D
FedEx Express
05.2024 - Current
Operations Manager
FedEx Express
09.2023 - 05.2024
Operations Lead
FedEx Express
12.2014 - 09.2023
Diploma -
Armwood High School