Wilfredo Reyes Jr.
Riverview,FL
Summary
Seasoned Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Federal Express
10.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Courier
Federal Express
12.2014 - 10.2023
- Driver/Operator of a company vehicles
- Providing courteous and efficient delivery and pick-up of packages
- Checks shipments for conformance to FedEx features of service and provides customer service.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Rental Sales Agent
Avis
07.2014 - 12.2014
- In a fast-paced environment, assisting customers with their vehicle rental(s) to ensure a positive customer experience, while also promoting our additional products and services
- Always going above and beyond to meet the customer's needs
Rental Sales Agent
Enterprise Car Rental
10.2011 - 07.2014
- In a fast-paced environment, assisting customers with their vehicle rental(s) to ensure a positive customer experience, while also promoting our additional products and services
- Always going above and beyond to meet the customer's needs
Manager
Quiznos subs
04.2007 - 09.2011
- In charge of payroll, inventory and creating schedules for the staff to ensure we were fully staffed for the volume of customers
- Also, handled marketing for this location in order to thrive as a business
- Trained new hires and updated current employees on new policies and procedures as needed.
Education
Diploma -
Armwood High School
Seffner, Florida01.2009
Skills
- Communication Skills
- Fast Learning and pays attention to detail
- Performs well in a high demand and fast paced environment
- Energetic & motivated has a passion for customer service
- Document Control
- Performance reporting
- Labor Relations
- Maintenance Planning
References
Available upon request
Timeline
Operations Manager
Federal Express
10.2023 - Current
Courier
Federal Express
12.2014 - 10.2023
Rental Sales Agent
Avis
07.2014 - 12.2014
Rental Sales Agent
Enterprise Car Rental
10.2011 - 07.2014
Manager
Quiznos subs
04.2007 - 09.2011
Diploma -
Armwood High School
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