Wilfredo Serrano
Hampton,VA
Summary
Dedicated technician equipped for high-level maintenance roles, offering strong expertise in troubleshooting, repair, and preventive maintenance for complex systems. Proven track record of fostering team collaboration and adaptability to drive exceptional results. Committed to reliability with a steadfast focus on safety, efficiency, and continuous improvement in all operational processes. Passionate about leveraging technical skills to enhance system performance and contribute to organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Maintenance Technician
Fort Monroe Authority
Hampton, VA
05.2022 - Current
- Conducted thorough diagnostics of mechanical issues in appliance, plumbing, HVAC, and electrical systems in historic buildings, implementing timely repairs to enhance system reliability.
- Analyzed schematics and technical documentation to execute equipment maintenance and repair tasks.
- Established and enforced a preventative maintenance program aimed at minimizing unexpected repair expenses.
- Oversaw contractor partnerships for facility repairs, guaranteeing projects were completed on schedule and within financial parameters.
- Delivered comprehensive training to new employees to enhance understanding of safety protocols and equipment maintenance, promoting skill development.
- Directed inventory control for maintenance tools and supplies to optimize procurement processes and minimize waste.
- Streamlined work order procedures to ensure prompt tenant request fulfillment.
- Facilitated facility upgrade projects by delivering technical expertise in equipment installation, calibration, and commissioning processes.
Maintenance Technician
The Franklin Johnston Group
Hampton, VA
10.2019 - 05.2022
- Executed diagnosis and repair of various appliances, including dishwashers, garbage disposals, washers, dryers, refrigerators with icemakers.
- Diagnosed and resolved issues in R410A systems, enhancing system functionality and extending equipment lifespan.
- Streamlined tenant work order processing to address repairs based on urgency and date received.
- Managed a range of repair tasks for apartments and buildings, encompassing drywall, paint, electrical, plumbing, appliance, HVAC, carpet, vinyl, and laminate flooring.
- Performed comprehensive assessments of unit conditions quarterly to ensure maintenance and hygiene compliance.
- Managed upkeep of facilities and landscaping to foster a welcoming environment for current and prospective residents.
- Directed contractor teams to ensure adherence to quality standards and prompt completion of repair tasks.
Maintenance Technician
The Virginia Living Museum
Newport News, VA
08.2016 - 10.2019
- Performed preventative maintenance on equipment, buildings and grounds while identifying opportunities to reduce equipment downtime and repair costs without impacting operations.
- Maintained all DDC HVAC controls and a 240 ton chiller system to continually provide the facility with consistent operational life support critical to each of the various animal enclosures, aquariums and exhibits.
- Managed contractor bids to get competitive rates while ensuring work quality remained undiminished.
- Collaborated with managers to evaluate ongoing operational needs and establish preventative maintenance schedules.
- Coordinated inspections, registrations, oil changes, and all necessary maintenance for facilities fleet vehicles to ensure optimal performance and reliability.
- Responsible for a variety of duties including plumbing, pipe fitting, painting, carpentry, electrical repair, installation's, building repair, security systems.
- Designed and implemented multiple preventative maintenance schedules to enhance operational efficiency.
- Developed and implemented a range of safety drills, focusing on fire shelter protocols and missing persons response.
- Oversaw planning and construction of new buildings and exhibits.
- Managed budget developed by Facilities Director.
Handyman/Customer Service
Ace Hardware
Mesquite, TX
12.2011 - 12.2012
- Executed comprehensive repairs following fire damage, including drywall, shelving, vinyl flooring, ceiling tiles, windows, and wooden stud replacements.
- Conducted thorough checks of incoming packages, confirming proper product specifications and quantities during unloading operations.
- Engaged with customers entering the store to determine specific requirements and enhance shopping experience.
- Facilitated exceptional customer experiences by proactively addressing concerns and resolving issues with empathy.
- Conducted regular inventory checks and restocked shelves promptly to prevent product shortages.
Cabinet Maker
Melvin Peters Cabinet Shop
Hampton, VA
02.2006 - 01.2008
- Performed cabinet frame and hardware installations to meet precise blueprint specifications and enhance customer satisfaction.
- Performed detailed sanding of wood to achieve a smooth, defect-free surface for final application.
- Applied stain to wood, ensuring color consistency with existing finishes to maintain aesthetic integrity.
- Utilized precision techniques to spray lacquer and paint evenly across a range of furniture and cabinet surfaces.
- Executed precise assembly of wood components to construct cabinet face frames according to blueprint specifications.
Carpenters Helper
Saulman Construction
Williamsburg, VA
03.2004 - 02.2006
- Managed operation of heavy machinery, including lull forklifts, scissor lifts, self-propelled booms, bobcats, and backhoe loaders.
- Supported lead carpenter in executing precise wood cuts to ensure high-quality craftsmanship.
- Installed tar paper and ice shield on roofing structure to enhance weatherproofing.
- Constructed 16-inch center walls while supporting lead carpenter in wall installation and securing processes.
- Executed plywood placement on residential properties to enhance structural integrity and aesthetics.
- Applied various paint finishes to enhance aesthetic appeal of home interiors.
- Directed and supervised crane operator in precise placement of roof trusses on residential structures.
Education
Certification - Customer Service Training
Thomas Nelson Community College
Hampton, VACertification - HVAC 101
Virginia Technical Academy
Newport News, VASkills
- Building maintenance
- Troubleshooting skills
- Safety awareness
- Electrical troubleshooting
- Plumbing repairs
- HVAC systems
- Boiler maintenance
- Mechanical expertise
- Problem-solving
- Project management
- Employee training
- Blueprint and schematics
Certification
- Forklift, scissor lift and self-propelled boom
- EPA 608 Universal and 609
- HVAC 101
Timeline
Senior Maintenance Technician
Fort Monroe Authority
05.2022 - Current
Maintenance Technician
The Franklin Johnston Group
10.2019 - 05.2022
Maintenance Technician
The Virginia Living Museum
08.2016 - 10.2019
Handyman/Customer Service
Ace Hardware
12.2011 - 12.2012
Cabinet Maker
Melvin Peters Cabinet Shop
02.2006 - 01.2008
Carpenters Helper
Saulman Construction
03.2004 - 02.2006
Certification - Customer Service Training
Thomas Nelson Community College
Certification - HVAC 101
Virginia Technical Academy