Summary
Overview
Work History
Education
Skills
Timeline
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Wilfredo Sosa

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience as a Driver at Door Dash, recognized for exceptional customer service and problem-solving abilities. Proficient in GPS navigation and route planning, consistently ensuring timely deliveries while maintaining safety protocols. Known for building strong relationships and fostering a positive team environment.Adept at exceeding customer satisfaction and fostering positive relationships, I leveraged my analytical thinking and problem resolution skills at Gorillas to enhance service goals and maintain a safe, motivating culture. My background in construction and delivery services underscores my commitment to quality workmanship and efficient project management. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Door Dash

Houston
Houston, Texas
12.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Independent Contractor

TA Roofing
Houstonia, Texas
05.2023 - 12.2023
  • Identified needs of customers promptly and efficiently.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Analyzed key performance indicators to identify effective strategies.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Coordinated shipping of products or services to customers in a timely manner.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Built successful partnerships with other businesses in related industries.
  • Worked well with architects, clients and fellow contractors to achieve project visions.

Rider Captain

Gorillas
Manhattan, NY
11.2021 - 04.2023
  • Maintained communication with dispatch team regarding order status updates.
  • Checked for safety and operational concerns prior to each ride.
  • Utilized navigation systems and other tools to efficiently route deliveries.
  • Performed vehicle inspections before each shift to identify any maintenance needs.
  • Ensured delivery accuracy of orders by verifying customer information.
  • Followed all company policies and procedures related to rider duties.
  • Maintaining a safe, positive, motivating culture for all riders in the warehouse during their shift.
  • Hold riders accountable for being present, showing up on time, wearing the right gear, and reporting any issues to management.
  • Manning the warehouse to help riders with questions, issues, etc. During their shift (gear needs, rider incidents, accidents, wrong addresses, etc.)

Construction Worker

Anant Construction
Omaha, NE
01.2019 - 10.2021
  • Installed formwork for concrete structures according to specifications.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Acted as subject matter expert to provide industry insight and assist coworkers.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Provided assistance to supervisors when needed completing additional duties as assigned.

Education

GED -

Brownwood High School
Long Island City, NY
05-2018

Skills

  • Planning
  • Active listening
  • PPE compliance
  • Written communication
  • Customer service
  • Self-Directed
  • Data management
  • Conflict resolution
  • Multitasking
  • Team management
  • Analytical and critical thinking
  • Maintenance & repair
  • Excellent communication
  • Relationship building
  • Problem resolution

Timeline

Door Dash

Houston
12.2024 - Current

Independent Contractor

TA Roofing
05.2023 - 12.2023

Rider Captain

Gorillas
11.2021 - 04.2023

Construction Worker

Anant Construction
01.2019 - 10.2021

GED -

Brownwood High School

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Wilfredo Sosa