Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Languages
Timeline
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WILFREDO MEJIA-CUBIAS

Fredericksburg,VA

Summary

Innovative IT professional with strong troubleshooting capabilities and a customer-oriented attitude. Over 3 years of IT experience in providing network, hardware, and software support to users, while developing and implementing technical solutions. CompTIA A+ certified and working towards Network +. Adept at analyzing system performance and security to drive optimal user experience. Looking for an opportunity to advance technical skills and become an asset to a team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Associate II​​​​​​​​​

Amazon​​​​​​​​​​
08.2021 - 09.2023
  • Responsible for overseeing IT operations over Richmond and Springfield Amazon Sites
  • Troubleshoot various hardware and software issues while documenting permanent solutions to maintain device availability
  • Installed, configured and maintained computer systems and network connections
  • Lead the OpsTechIT team in multiple projects and lifecycles
  • Provided on-call assistance and after-hours maintenance
  • Trained 3 new employees
  • Assisted users with troubleshooting issues through Amazon remote desktop application
  • Handled ticketing request through Amazon Trouble Ticketing, which uses ServiceNow as a back-end

Senior Game Advisor​​​​​​​​​

GameStop ​​​​​​​​​​
10.2020 - 04.2021
  • Prioritized making customer connections by creating catered experiences, boosting membership enrollments by 5.2%
  • Utilized GameStop Online (GSO) “planogram” resources daily to set up new sales booths around the store, creating efficiency for customer traffic and maximizing units per transaction
  • Recorded weekly sales reports for maintaining and increasing store scores for web-in-store orders and warranties, resulting in the store being recognized in the monthly regional performance report

Education

A.A.S - CyberSecurity

Northern Virginia Community College​​​
Woodbridge, VA
01.2022

Skills

  • Microsoft Office Suite
  • Active Directory
  • Jamf
  • Network Support
  • Windows, Linux, and MAC OS
  • Wireshark and HTML
  • Desktops, Laptops, Printers, Servers, Routers, Camera Systems, A/V Equipment
  • End User Support

Additional Information

  • Accountability Award
  • CyberSecurity Professional of the Week Award

Certification

CompTIA A+ CE certified on August 2023

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

IT Support Associate II​​​​​​​​​

Amazon​​​​​​​​​​
08.2021 - 09.2023

Senior Game Advisor​​​​​​​​​

GameStop ​​​​​​​​​​
10.2020 - 04.2021

A.A.S - CyberSecurity

Northern Virginia Community College​​​
WILFREDO MEJIA-CUBIAS