Wilhelmina Dakorah-Bendah
South Burlington,VT
Summary
A versatile and results-driven professional skilled in patient safety, emergency response, and sales. Known for excellence in communication, critical thinking, and empathetic customer service, significantly enhancing patient care and support. Demonstrated ability in building customer relationships, closing sales, and exceeding goals. Committed to delivering high-quality patient care, maintaining clinical standards, and supporting medical teams. Renowned for a collaborative spirit, adaptability, and strong organizational skills in dynamic environments, utilizing keen observation skills to prevent incidents and foster trust. Ready to leverage comprehensive training and hands-on experience in a new role.
Overview
5
5
years of professional experience
Work History
CPSA(Clinical Patient Safety Attendant)
University of Vermont Medical Centre
05.2023 - Current
- Monitored patient behavior to ensure safety and prevent incidents.
- Provided support to nursing staff by assisting with patient care tasks.
- Helped maintain a safe environment, observing patients continuously.
- Assisted patients with mobility and daily activities to promote comfort.
- Conducted regular checks on patients to assess their condition.
- Communicated effectively with patients to provide reassurance and support.
- Documented patient activities and reported changes to nursing staff.
Customor Service Agent
UNIFI(DELTA)
07.2023 - 09.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
National Service Personnel , Physical Planning Dep
Atwima Kwanwoma District Assembly.
09.2019 - 08.2020
- Worked well in a team setting, providing support and guidance.
- Provided support in grant writing efforts, securing funding for vital community improvement projects.
- Evaluated historical preservation sites as part of a broader redevelopment strategy.
- Assisted in the creation of zoning ordinances, ensuring compliance with local regulations and promoting smart growth initiatives.
- Provided valuable input on transportation planning projects, optimizing traffic flow and reducing congestion within urban environments.
- Developed visually engaging presentations, effectively communicating complex planning concepts to diverse audiences.
- Contributed to environmental sustainability efforts by incorporating green design elements into urban planning projects.
- Drafted technical drawings to support engineering projects.
- Developed blueprints to facilitate construction planning.
- Streamlined design processes by utilizing CAD software.
- Enhanced map accuracy by meticulously reviewing and updating geographical data.
Education
Associate of Science - Nursing
Clinton Community College
Plattsburgh, NY05-2026
Bachelor of Science - Bsc Human University of Science And Technology
Kwame Nkrumah University Of Science And Technolgy
Kumasi,Ghana.05-2019
Skills
- Patient safety
- Observation skills
- Health monitoring
- Emergency response
- Infection control
- Time management
- Communication skills
- Basic life support
- Patient confidentiality
- Data entry
- Critical thinking
- Active listening
- Customer service
Languages
French
Elementary
Twi
Native or Bilingual
Turkish
Elementary
Interests
- Food Tourism
- Documenting and sharing travel experiences
- Historical Exploration
- Participating in fundraising events to support local charities, schools, or community projects
- Volunteer Work
- Baking
- Web Development and Design
Timeline
Customor Service Agent
UNIFI(DELTA)
07.2023 - 09.2024
CPSA(Clinical Patient Safety Attendant)
University of Vermont Medical Centre
05.2023 - Current
National Service Personnel , Physical Planning Dep
Atwima Kwanwoma District Assembly.
09.2019 - 08.2020
Associate of Science - Nursing
Clinton Community College
Bachelor of Science - Bsc Human University of Science And Technology
Kwame Nkrumah University Of Science And Technolgy
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