Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Wiliam Mitchell

Saint James,MO

Summary

Reliable Inside Sales Manager with experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Built, led and motivated teams to excel in competitive environments.

Overview

31
31
years of professional experience

Work History

Inside Sales Manager

Perkins Lumber
03.2014 - Current
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.

Assistant Manager

Mid State Lumber
03.2005 - 03.2014
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Package Handler

Walmart
05.2002 - 07.2004
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Loaded package containers onto forklifts and transported into packaging areas.

Training Supervisor

UPS
08.1999 - 05.2002
  • Conducted training courses.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Stock Supervisor

Mid-State Lumber
08.1993 - 08.1999
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Associates of Biblical Studies -

Indiana Bible College
Indianapolis, IN
05.2001

High School Diploma -

John F. Hodge
Saint James, MO
05.1992

Skills

  • Document Management
  • Staff Training and Development
  • Strategic Planning
  • Inventory Management
  • Customer Service Management
  • Pre-sales support
  • Sales Development
  • Market Trend Analysis

Additional Information

I am also active in my local community through the church I attend in Rolla Mo, The Tabernacle of Praise. I am currently the sound technician, softball coach, lead services, teach adult Sunday School, and am board member. I have held many other positions in the past, such as usher, musician, and youth leader.

Timeline

Inside Sales Manager

Perkins Lumber
03.2014 - Current

Assistant Manager

Mid State Lumber
03.2005 - 03.2014

Package Handler

Walmart
05.2002 - 07.2004

Training Supervisor

UPS
08.1999 - 05.2002

Stock Supervisor

Mid-State Lumber
08.1993 - 08.1999

Associates of Biblical Studies -

Indiana Bible College

High School Diploma -

John F. Hodge

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Wiliam Mitchell