Wilianys Melendez
Catasauqua,PA
Summary
Self-motivated and dedicated professional with a strong work ethic and proven ability to go the extra mile to achieve goals. Known for taking initiative, maintaining high standards, and contributing positively to team success. Eager to take on challenges, learn new skills, and deliver success through hard work and perseverance.
Overview
4
4
years of professional experience
Work History
Inventory Specialist
Iherb
1540 Van Buren Rd, Easton, PA, PA
08.2025 - Current
- Develop and implemented inventory control procedures for efficiency.
- Utilize inventory management software for tracking and reporting.
- Monitor inventory levels to ensure adequate stock for operations.
- Perform cycle counts on daily basis to immediately spot errors and apply remedies.
- Organize and maintained detailed documentation related to all inventory processes.
- Review purchase orders and invoices to verify accuracy of information prior to shipment or receipt of products.
Customer Representative
Pennsylvania Management Group
Bethlehem, Pennsylvania
01.2022 - 07.2025
- Assisted customers in resolving inquiries and concerns promptly.
- Maintained accurate records of customer interactions and transactions.
- Provided product information to enhance customer satisfaction.
- Coordinated follow-ups with customers to ensure issues were fully addressed.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed data entry activities as needed.
Education
High School Diploma -
Innovative Arts Academy High School
Catasauqua, PA07-2021
Skills
- Software utilization
- Data entry
- Attention to detail
- Customer relationship management
- Problem solving
- Sales strategies
- Effective communication
- Call escalation
- Complaint handling
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Inventory Specialist
Iherb
08.2025 - Current
Customer Representative
Pennsylvania Management Group
01.2022 - 07.2025
High School Diploma -
Innovative Arts Academy High School